One of the major complaints about help desks these days is the fact that they are not customizable enough to meet people’s needs. We have worked hard on TremenDesk though, to make it as customizable as possible, right down to the ticket fields. Ticket fields allow technicians to collect more information regarding a customer, and [...]
17Aug09
What are Ticket Excerpts?
What if you could preview help desk tickets before you clicked on them? The tremendous TremenDesk has this as a built in feature. One handy feature of the TremenDesk hosted help desk solution is the benefit of using ticket excerpts to check out a ticket, before you open it. To see it in action, all [...]
8Jul09
Grab a Free Hosted Help Desk
Lunarpages and TremenDesk have partnered up to provide the Lunarpages Business hosting plan customers with their own free TremenDesk account. So now, for any small or large business – you have the perfect combination of web hosting and help desk automation. The Lunarpages Business hosting plan is the perfect hosting spot for any e-commerce business. [...]
The TremenDesk development team have a slew of new and exciting fixes and updates coming to you this Thursday, July 2nd. The best hosted help desk solution other there today will get even better as these newest updates get rolled into production. So that we can provide you with all the information you might need [...]
A quick reply is a term used in help desk software to describe a pre-defined answer to a question that you have decided to save for later. For example, if you get a lot of questions about where you are located you might create a quick response giving your postal address. Creating a new quick [...]
