Not all articles submitted to your help desk knowledge base are great. To help you cut out the clutter, so you can focus on the real quality content – TremenDesk is here with another helpful feature. From within TremenDesk you can easily reject new knowledge base articles that people have submitted.
TremenDesk allows you to easily upload your own custom images to help you customize your hosted help desk to suit your needs. Today I am going to cover the basics of how to upload an image to use on your help desk theme and how to use that file that you add to the TremenDesk [...]
17Mar10
Viewing Help Desk Attached Files
Within TremenDesk, you can easily upload, download and view documents you have attached to a ticket. Previously, we showed you how to add files to the help desk and this time we will let you know how you can view or download those files.
The TremenDesk help desk dashboard is an easy thing to get customized to best suit your needs. When working with your clients, you always want to make sure you have the best tools handy – and today we will show you how to get that done right. To customize your dashboard: Go to your desk, [...]
As 2009 comes to an end, I thought now might be the perfect time to look at some of the most popular help desk tutorials we have featured here, to help you get more out of your TremenDesk hosted help desk account. From how to get started, to getting the most out of your account, [...]
23Nov09
Quick Reply Help Desk Categories
A quick reply or canned response will do you no good if you can not find where it is located. Each TremenDesk has categories that individual quick replies can be assigned to. In turn, this gives you an even quicker way to access to answer you need – so your customers are better served by [...]
Time to take a deeper look at how the TremenDesk hosted help desk application works with domain aliases. Today, we’ll be covering how to add a new domain alias to your help desk. To add a new domain alias: Go to the Admin menu. Go to the Site Management menu. Go to the Domain Aliases [...]
Being able to add attachments to tickets in your TremenDesk powered help desk comes in handy when sharing documents or files you might need to get from your users. Via this technique, you could share an image the customer or client wished to show you, a pdf file, or even a word processor document To [...]
Every TremenDesk hosted help desk application comes with a knowledge base, where you can store tutorials, information, tips, FAQs and more about the services you are providing. Of course, that is only useful if you know how to submit new articles to that knowledge base. To submit a new knowledge base article: Ensure that you [...]
You can now get e-mail updates when the TremenDesk News site is updated. Enabled today, e-mail newsletters will be sent out once a day when a new post has been made to this site. This means that every tutorial, tip, or how-to that is posted here will be delivered right into your e-mail inbox. You [...]
