So, once you get your TremenDesk up and running, how can you and others log into it? This is a very simple task to achieve from almost any page from within the TremenDesk hosted help desk application. Open http://domain.com in your browser, where domain.com is the domain name you signed up with. Head over to [...]
13Jul10
How to Login to TremenDesk?
28Jun10
Managing TremenDesk Quotas
With the hosted help desk TremenDesk at your side, you are given many options when it comes to managing your quotas. Now depending on the quota type, how you relate to it may change. So to simplify things for you – let us first go over what type of quotas there are: Disk Quota governs [...]
8Mar10
Logging Into Your Help Desk
Once you get setup with your own TremenDesk hosted help desk account, logging into it is an easy thing to do. Here is how your support team, administrators or even your clients would log into your TremenDesk account. To log into your desk: Open http://domain.com in your browser, where domain.com is the domain name you [...]
22Feb10
How to Sign up for a Help Desk
Anybody out there can sign up for TremenDesk. This help desk software is easy enough to order and to use for any business at any level. Today, I though I would show you how easy it is to quickly get your new TremenDesk hosted help desk ordered and setup.
TremenDesk is not just the best help desk, it is more than able to help you work through an issues you might have, even if those issues are not done on purpose. Let me explain. Sometimes, customers incorrectly submit support tickets as knowledge base articles. To convert an article into a ticket and reject the [...]
You may or may not have noticed that there is an announcement feature in TremenDesk. This lets you ad the help desk owner create a message which will be the first thing a user sees when they visit your site. It could come in handy for giving general information, telling them how to use the [...]
One of the major complaints about help desks these days is the fact that they are not customizable enough to meet people’s needs. We have worked hard on TremenDesk though, to make it as customizable as possible, right down to the ticket fields. Ticket fields allow technicians to collect more information regarding a customer, and [...]
Adding notes to the tickets you are answering in the queues can help in a number of ways in TremenDesk. It can tell other workers details about the customer that you only want your crew to know. It can also be a way to summarize what is needed, to help the next person who sees [...]
18Jun09
Welcome to TremenDesk News!
Welcome to the TremenDesk News site. Here we hope to cover all the latest news, tutorials, FAQs and more about this exciting help desk service. You can browse through some of the posts that have already been made if you want to learn more about this hosted application. To make sure you don’t miss any [...]
8Jun09
What are Queues?
Once you get to using the TremenDesk, one question you might have is, “What are Queues?”. Simply put, these are going to be the kind of categories that your tickets will be organized into. For an example, you might have a queue name Support to organize all of your support related tickets into. You might [...]
