So, once you get your TremenDesk up and running, how can you and others log into it? This is a very simple task to achieve from almost any page from within the TremenDesk hosted help desk application. Open http://domain.com in your browser, where domain.com is the domain name you signed up with. Head over to [...]
13Jul10
How to Login to TremenDesk?
28Jun10
Managing TremenDesk Quotas
With the hosted help desk TremenDesk at your side, you are given many options when it comes to managing your quotas. Now depending on the quota type, how you relate to it may change. So to simplify things for you – let us first go over what type of quotas there are: Disk Quota governs [...]
With each TremenDesk account, you also get access to the TremenDesk Knowledge Base. From this section of your online help desk application you can quickly create, edit or delete new articles to help you clients and customers use your services. To access your Knowledge Base, click on the Knowledge Base link in the top of [...]
We get asked about this quite often, and changing or adding a signature to your TremenDesk replies is simple. After you login to your TremenDesk, click on My Profile and Preferences. From here, scroll down to the User Profile section, where you should see a big empty text box just waiting for your signature. Inside [...]
Viewing statistics from other users can come in handy when you want to see how many tickets a staff member has answered. Are they doing their fair share? Are they answering tickets in all the queues they are suppose to? These are just two of the many questions you might have to ask yourself, and [...]
17Mar10
Viewing Help Desk Attached Files
Within TremenDesk, you can easily upload, download and view documents you have attached to a ticket. Previously, we showed you how to add files to the help desk and this time we will let you know how you can view or download those files.
TremenDesk gives you all the tools you need when it comes to producing informative tutorials and handy blocks of text, that you can insert into any ticket at any time. These are often referred to as quick replies. In the past we have shown you how to create a quick reply, and today we will [...]
8Mar10
Logging Into Your Help Desk
Once you get setup with your own TremenDesk hosted help desk account, logging into it is an easy thing to do. Here is how your support team, administrators or even your clients would log into your TremenDesk account. To log into your desk: Open http://domain.com in your browser, where domain.com is the domain name you [...]
22Feb10
How to Sign up for a Help Desk
Anybody out there can sign up for TremenDesk. This help desk software is easy enough to order and to use for any business at any level. Today, I though I would show you how easy it is to quickly get your new TremenDesk hosted help desk ordered and setup.
TremenDesk is not only one of the best help desk solutions out there today, we also have one of the best deals for affiliates too. The TremenDesk Affiliate Program works as a referral service. We will aware you with $65 just for spreading the good word about the TremenDesk hosted help desk solution to friends, [...]
