TremenDesk News » tips http://news.tremendesk.com Tutorials, tips, how-tos and news on and about the TremenDesk help desk service. Thu, 02 Sep 2010 20:41:52 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Logging Into Your Help Desk http://news.tremendesk.com/2010/03/logging-into-your-help-desk/ http://news.tremendesk.com/2010/03/logging-into-your-help-desk/#comments Mon, 08 Mar 2010 15:52:56 +0000 admin http://news.tremendesk.com/2010/03/logging-into-your-help-desk/ Once you get setup with your own TremenDesk hosted help desk account, logging into it is an easy thing to do.  Here is how your support team, administrators or even your clients would log into your TremenDesk account.

To log into your desk:

  1. Open http://domain.com in your browser, where domain.com is the domain name you signed up with.
  2. Head over to the login box on the right-hand side of the screen.
    login_sidebar
  3. Enter your administration username (usually admin) and password (provided to you in your welcome email) into the Username and Password boxes, respectively.
  4. Click Login to continue. If you provided the correct username and password combination, you should be taken to your dashboard.

Note: You currently cannot change the admin username, although you can, and are encouraged to update your admin email address.

As you can see, TremenDesk has made logging into a hosted help desk account as easy as possible.  That is what we like to provide with our user friendly design interface.  We don’t want to leave you asking questions – we want to help you get to work, and get your own clients’ and customers’ questions answered.

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]]> http://news.tremendesk.com/2010/03/logging-into-your-help-desk/feed/ 0 How to Sign up for a Help Desk http://news.tremendesk.com/2010/02/how-to-sign-up-for-a-help-desk/ http://news.tremendesk.com/2010/02/how-to-sign-up-for-a-help-desk/#comments Mon, 22 Feb 2010 15:54:01 +0000 admin http://news.tremendesk.com/2010/02/how-to-sign-up-for-a-help-desk/ Best Hosting Help Desk Support

Anybody out there can sign up for TremenDesk.  This help desk software is easy enough to order and to use for any business at any level.  Today, I though I would show you how easy it is to quickly get your new TremenDesk hosted help desk ordered and setup.


How to Sign Up For a Help Desk

How to Get a Hosted Help Desk

Signing up for a TremenDesk hosted help desk is an easy thing to do.  To start the process, all you have to do is go to TremenDesk.com and locate the, “Buy TremenDesk Now!” button.

Giving Basic Info, Setup Domain Name Type

Help Desk Order Page

Next, you will be taken to the sign up page for your new TremenDesk account.  Under Contact Information, be sure to give us your full name and e-mail address. 

Domain Name Information

Under Choose Domain, you can select to register a new domain name, setup a sub-domain or tell us you already have a domain name registered for this new TremenDesk account.

If you already have your domain name hosted with Lunarpages, please choose a sub domain, as your order will not process otherwise. Examples: support.yourdomain.com, help.yourdomain.com

Once your account is activated, we will provide you with the nameserver information so that your domain or sub domain will resolve to your TremenDesk account.

Billing and Affiliate Referral Information

Select Your Help Desk Billing Cycle

Now that the basic information and your domain name information has been filled out, you will want to select the billing cycle and let us know who referred you.

You can pick one of five different billing options.  You can be billed every 12 months, 6 months, 3 months, 1 month or try TremenDesk for free for 30 days without having to give any more billing information.

Under Survey, you can tell us who brought you to TremenDesk.com.  If it was an affiliate partner, make sure you select “The Internet” and then give their affiliate user name.

Help Desk Order Breakdown and Setup

Final Help Desk Setup Steps

On the second screen of the order form, just fill out your postal address, phone number and password you wish to use on this TremenDesk hosted help desk account.

Under Billing Information, you will be asked to choose how you wish to be billed for the account.  You can be bill by credit card, money order, check, PayPal or a number of other billing options.

When you are sure you have filled out all the recommended text boxes and settings, hit the green, “Submit” button at the bottom of the order page, and your account will be setup shortly.

Final Hosted Help Desk Ordering Tips

Within 12 to 24 hours, your new TremenDesk powered hosted help desk should be up and running.  Our support team will contact you by phone or by e-mail if there are any complications, and when the account is setup.  To learn more about TremenDesk, I would suggest you check out all the features at TremenDesk.com.

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]]> http://news.tremendesk.com/2010/02/how-to-sign-up-for-a-help-desk/feed/ 1 Submitting a New Help Desk Article http://news.tremendesk.com/2010/02/submitting-a-new-help-desk-article/ http://news.tremendesk.com/2010/02/submitting-a-new-help-desk-article/#comments Mon, 08 Feb 2010 12:36:59 +0000 admin http://news.tremendesk.com/2010/02/submitting-a-new-help-desk-article/ How to Add Knowledge Base Posts

Adding new helpful tutorials or posts to your TremenDesk hosted help desk account, is a really simple thing to do.  By following these six steps, you will have your FAQs or guides up in no time at all.

To submit a new knowledge base article:

  1. Ensure that you are logged in.
  2. Click Knowledge Base menu in the navigation bar.
  3. Click Submit.
  4. Choose the Category to file the article under.
  5. Enter the article Title and Content.
  6. Click Submit.

That is it.  No magic, no confusion, just straight forward and easy to access controls for your creative content. 

When adding new articles, I would often recommend you have some sort of basic outline in mind, when it comes to organization.  You might plan ahead and get all your knowledge base categories planned out for your help desk before you start filling it up.  This way your users should have an easier time going through your content and finding what they need to know.

TremenDesk is one of the best (if not the best) hosted help desk application out there today.  Now knowing how to add new articles to the TremenDesk hosted help desk interface, you are ready to support your customers and answer their questions, even before they ask them. 

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]]> http://news.tremendesk.com/2010/02/submitting-a-new-help-desk-article/feed/ 0 Submitting Knowledge Base Articles Help http://news.tremendesk.com/2009/09/submitting-knowledge-base-articles-help/ http://news.tremendesk.com/2009/09/submitting-knowledge-base-articles-help/#comments Mon, 14 Sep 2009 11:40:29 +0000 admin http://news.tremendesk.com/2009/09/submitting-knowledge-base-articles-help/ Every TremenDesk hosted help desk application comes with a knowledge base, where you can store tutorials, information, tips, FAQs and more about the services you are providing.  Of course, that is only useful if you know how to submit new articles to that knowledge base. 

To submit a new knowledge base article:

  1. Ensure that you are logged in.
  2. Click Knowledge Base menu in the navigation bar.
  3. Click on the Knowledge Base category you want to submit the article under.
  4. Click the Submit new article link
  5. Choose the Category to file the article under.
  6. Enter the article Title and Content.
  7. Click Submit.

Submit a Help Desk Article to the Knowledge Base

Once you have done that, your new article will have been submitted to the knowledge base so it can help both your staff and your clients get the answers they are looking for.

That is just one more reason why TremenDesk is the best hosted help desk out there today.

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