Within TremenDesk, the best hosted help desk application out there today, you can easily control everything there is to know about tickets. These ticket statistics will tell you how many tickets have been answered by a person, what queue the tickets were in, and much more. Who can view ticket statistics? Depending on your user [...]
TremenDesk is not just the best help desk, it is more than able to help you work through an issues you might have, even if those issues are not done on purpose. Let me explain. Sometimes, customers incorrectly submit support tickets as knowledge base articles. To convert an article into a ticket and reject the [...]
18Jan10
3 Benefits of a Better Help Desk
Many people ask me, what would you consider to be the most important features (of of the many) that TremenDesk could provide to a business? No matter how big or how small the company, TremenDesk delivers you faster answers, better ways to organize information for clients and more organization of your past and present technical [...]
Need help in getting things done? Many IT administrators out there are a part of or running small businesses out there, and need a help desk to simplify work, and to help them stay organized. TremenDesk is perfect for this type of task. Why? It helps you collect data from your customers or clients. It [...]
29Oct09
What Are Domain Aliases?
Domain aliases are used to point multiple domain names to the same desk. We recommend this for advanced users of the desk. For security reasons, we require that you add additional domain entries before they can be handled by the desk. If you point your DNS entries to us but do not add the domain [...]
We have had a lot of fun telling you about all the great sidebar features in part one and part two of our sidebar tutorial series, and now it is time for the last part – part three. At the bottom of the sidebar, you see the Queue Navigation section. This series of links and [...]
Welcome back to our guide through the TremenDesk hosted help desk sidebar. When we last left you, we went over the top of the sidebar, and this time around we are going to look at the meat and potatoes that really make it fantastic. Ticket Watching – the first thing you see here under ticket [...]
17Aug09
What are Ticket Excerpts?
What if you could preview help desk tickets before you clicked on them? The tremendous TremenDesk has this as a built in feature. One handy feature of the TremenDesk hosted help desk solution is the benefit of using ticket excerpts to check out a ticket, before you open it. To see it in action, all [...]
8Jun09
What are Queues?
Once you get to using the TremenDesk, one question you might have is, “What are Queues?”. Simply put, these are going to be the kind of categories that your tickets will be organized into. For an example, you might have a queue name Support to organize all of your support related tickets into. You might [...]
