With each TremenDesk account, you also get access to the TremenDesk Knowledge Base. From this section of your online help desk application you can quickly create, edit or delete new articles to help you clients and customers use your services. To access your Knowledge Base, click on the Knowledge Base link in the top of [...]
15Jun10
How to Setup New Users
How do you add new users to your hosted help desk solution, TremenDesk? It is easier than you might think! Anybody can register to use your help desk once it is up and running at this URL: http://yourdomain.com/account/signup or by clicking on the Sign up link, on your TremenDesk’s right-hand menu: You can also use [...]
The TremenDesk free trial has been made even easier so you can try out the best hosted help desk application out there today, today! All you have to do is click the 30 Day Free Trial button on TremenDesk.com, give a few personal details and you are DONE. No hassles, no credit card information needed, [...]
Being able to add attachments to tickets in your TremenDesk powered help desk comes in handy when sharing documents or files you might need to get from your users. Via this technique, you could share an image the customer or client wished to show you, a pdf file, or even a word processor document To [...]
We have had a lot of fun telling you about all the great sidebar features in part one and part two of our sidebar tutorial series, and now it is time for the last part – part three. At the bottom of the sidebar, you see the Queue Navigation section. This series of links and [...]
Looking at the sidebar on each ticket, when you pull it up in the queue, you see a number of different elements you can fill in or use to get more out of your TremenDesk hosted help desk. Today, we are going to cover the top, which has your profile information, the search box, and [...]
After yesterday’s post about setting up new users, I thought it might be a good idea to cover how to set their administrative levels too, if administrative levels are needed. Here are the instructions to add new users and set their administrative levels: Click on the Admin tab. Click on the User Management option. User [...]
25Jun09
How to Brand Your Help Desk
Are you looking for a way to put your own brand on the TremenDesk account you just purchase or might be considering purchasing? Adding a logo to the top of your help desk gives you a professional look and feel that your clients and customers will appreciate. Add Your Own Logo or Graphic to TremenDesk’s [...]
8Jun09
What are Queues?
Once you get to using the TremenDesk, one question you might have is, “What are Queues?”. Simply put, these are going to be the kind of categories that your tickets will be organized into. For an example, you might have a queue name Support to organize all of your support related tickets into. You might [...]
