TremenDesk provides several quality assurance features that your average help desk system does not. One of these features is the ability to edit a new TremenDesk help desk article before approving it to be posted. Here is how you can get that done. To edit a new article before approving it: Ensure that you are [...]
Welcome back to our guide through the TremenDesk hosted help desk sidebar. When we last left you, we went over the top of the sidebar, and this time around we are going to look at the meat and potatoes that really make it fantastic. Ticket Watching – the first thing you see here under ticket [...]
The TremenDesk all-in-one help desk solution, excel and outperforms the competition when it comes to filtering out junk. One way it keeps spam and un-wanted tickets at bay is through blacklisting. So what is a blacklist? A blacklist is, as the name implies, a list of items who have met a certain criteria that will [...]
