Welcome back to our guide through the TremenDesk hosted help desk sidebar. When we last left you, we went over the top of the sidebar, and this time around we are going to look at the meat and potatoes that really make it fantastic. Ticket Watching – the first thing you see here under ticket [...]
How does TremenDesk help with your every day, run of the mill, inquires? First we have to take a look at how a question and answer session usually goes with a customer, then you can really appreciate what TremenDesk does to help you out. You start with a user submitting their question. Your clients or [...]
The active ticket list in any queue is an important part of the TremenDesk help desk service. From here, you can easily see the tickets you have yet to answer – and gain control of these tickets in a great number of ways. By clicking on one of the ticket titles, you will be taken [...]
