TremenDesk gives you all the tools you need when it comes to producing informative tutorials and handy blocks of text, that you can insert into any ticket at any time. These are often referred to as quick replies. In the past we have shown you how to create a quick reply, and today we will [...]
18Jan10
3 Benefits of a Better Help Desk
Many people ask me, what would you consider to be the most important features (of of the many) that TremenDesk could provide to a business? No matter how big or how small the company, TremenDesk delivers you faster answers, better ways to organize information for clients and more organization of your past and present technical [...]
23Nov09
Quick Reply Help Desk Categories
A quick reply or canned response will do you no good if you can not find where it is located. Each TremenDesk has categories that individual quick replies can be assigned to. In turn, this gives you an even quicker way to access to answer you need – so your customers are better served by [...]
A quick reply is a term used in help desk software to describe a pre-defined answer to a question that you have decided to save for later. For example, if you get a lot of questions about where you are located you might create a quick response giving your postal address. Creating a new quick [...]
