TremenDesk News » news

Help Desk Bundled with Gift Card

admin — Mon, 01 Mar 2010 16:58:51 +0000

Lunarpages, one of the world wide leaders in web hosting, and TremenDesk have teamed up for a special offer you can not miss out on. We have discussed before that TremenDesk comes for free with any of the Lunarpages Business hosting plans. However, Lunarpages has recently also started a gift card system – which will allow you to quickly and easily give both the Business hosting plan that Lunarpages provides and TremenDesk to somebody, today!

Who would not want the gift of web hosting for their birthday, holiday or anniversary? Lunarpages has made it really simple to purchase the Business hosting plan for just $22.95 per month and get some of these wonderful features.

3 FREE Domain Names
UNLIMITED Storage
UNLIMITED Data Transfer
$700 Free Bonus
TremenDesk Included ($419 value)
SSL Certificate & Dedicated IP Included

Be sure to check out this post from the Lunarpages blog to learn more about the fantastic gift cards Lunarpages can provide to you. This is a great way for you to get TremenDesk, the best hosted help desk, and Lunarpages – one of the best hosts on the planet for the webmaster in your life. Check it out, today!

Setup a New Announcement in TremenDesk

admin — Mon, 26 Oct 2009 11:07:18 +0000

You may or may not have noticed that there is an announcement feature in TremenDesk. This lets you ad the help desk owner create a message which will be the first thing a user sees when they visit your site. It could come in handy for giving general information, telling them how to use the desk, or anything else. Here is how you get your first announcement set up.

Step One

Once logged into your own TremenDesk account, click on the Admin link in the top of the TremenDesk interface.

Step Two

Next, click the link that reads, “Announcements Management”. This is the page you will need to help you add, edit or remove announcements from the desk’s front page.

Step Three

Now, all you have to do is click the “Add New” link to add a new announcement to the front page of your TremenDesk account. You will need to give your announcement these things:

Title
Subtitle
Content

After you have done so, you can select to show or hide the announcement by checking or un-checking the checkmark box next to “Is visible?”. Once you are done, hit the button labeled, “Create”.

You are done! Now your TremenDesk account’s front page is a little more decorated and you have a way to edit that message a user sees when he or she first comes upon using your hosted help desk application

Follow TremenDesk on Twitter

admin — Mon, 28 Sep 2009 16:57:01 +0000

TremenDesk, one of the best help desk services out there, has now joined the ranks on Twitter!

You can follow TremenDesk on Twitter here:

http://twitter.com/TremenDesk

Feel free to follow us, and ask any hosted help desk questions you might have. We always enjoy interacting with the community, and this is one way we can get in touch with you – one on one. Last time I checked, we were the only hosted help desk application on there too – which in turn, would make us number one, right?

Be a friend and follow the number one, most powerful web basted hosted help desk solution today @TremenDesk.

Get Help Desk Tutorials by E-mail (for Free!)

admin — Mon, 07 Sep 2009 13:51:30 +0000

You can now get e-mail updates when the TremenDesk News site is updated.

Enabled today, e-mail newsletters will be sent out once a day when a new post has been made to this site. This means that every tutorial, tip, or how-to that is posted here will be delivered right into your e-mail inbox.

You can subscribe by e-mail by filling out the form on the TremenDesk News web site like so:

or you can simply click this link, to subscribe. We are very excited to offer this as another great way you can keep track of the best hosted help desk application out there today, TremenDesk.

Bonus – Check out the subscription tutorial for even more great ways to subscribe to TremenDesk News – including Google Reader, My Yahoo, NewsGator and more!

More on the Help Desk Statistics

admin — Mon, 24 Aug 2009 19:35:48 +0000

Due to popular demand of our look into the advanced ticket stats in the TremenDesk, we had a number of people wanting to know more about how TremenDesk handles statistics.

To drill-down into the statistics, choose a relatively short term to graph. To see to-the-minute detail, you can graph the past hour. To see hourly detail, you can graph the past day. A good place to start is 2 days, which would give enough detail without being too overwhelming.

Take the following statistics graphs as one example, which were produced by showing entries from 2 days ago until now:

Just by viewing the graphs, we can see that the ticket loads in a 48-hour window is not the same. We clearly had more tickets 2 days ago than yesterday, because the peaks in the graph are higher in the left than in the right.

By rolling over the graph, we can see the exact numbers. The first image shows an average queue load of 86 at midnight on June 30th, while the second image shows an average queue load of 69 at midnight on July 1st.

Grab a Free Hosted Help Desk

admin — Wed, 08 Jul 2009 14:18:13 +0000

Lunarpages and TremenDesk have partnered up to provide the Lunarpages Business hosting plan customers with their own free TremenDesk account. So now, for any small or large business – you have the perfect combination of web hosting and help desk automation.

The Lunarpages Business hosting plan is the perfect hosting spot for any e-commerce business. Not only does it provide you with TremenDesk, but it also gives a free dedicated IP and free dedicated SSL certificate. For any store-front, that is money saved that can go back into the development of your business.

This special service is added upon request, so if you are a Business hosting plan customer of Lunarpages, be sure to contact them to let them know you want to use the best hosted help desk out there today, TremenDesk.

Scheduled Help Desk Updates and News

admin — Mon, 29 Jun 2009 17:59:03 +0000

The TremenDesk development team have a slew of new and exciting fixes and updates coming to you this Thursday, July 2nd. The best hosted help desk solution other there today will get even better as these newest updates get rolled into production. So that we can provide you with all the information you might need about your TremenDesk help desk application, here is a full list of updates that are on the way.

Here are a list of updates lined up for this week:

Retag fixes to in the changelogs
Add :prefix option to subject constructor
Fix two instances where the subject did not take into account
whether site_title actually exists or not [r5514 type:amend]
Show real email minimum length in insufficient_content emails
Scope new user autocreation into the currently-active master [#974 state:fixed]
add quota bar

Escape user display in ticket history page [#978 state:fixed]
Add note that the user can activate the theme later
Prepend to site titles in all layout options, not just the standard layout [r5493 type:amend] [#982 state:fixed]
nbsp to force content so tds render correctly [#971 state:fixed]
Instructions to set desk site title
Print progress of indexing
Instructions to set global email signature
Simplify signup action
Prevent logged-in users from signing up again, and messing the current session info
Fix linkback after (de)activating a user
Change default hardcoded email signature setting
Fix theme-creation for superusers
Apply header text color in the event that no logo was specified [#987 state:fixed]
assignment bug fix. [#975 state:fixed] [#976 state:fixed]
assignment bug fix. [#976 state:fixed]
Clarify that a list of open assignments is on the dashboard [#983 state:fixed]
Show “enter a search term” in the search box
Add generator warning to help index
Include helpers required to process helper body
User is no longer logged in automatically after signup if email address confirmation is required [#954 state:fixed]
Throw user back to login page if no confirmation is required
Remove old redirector service
Remove test error action method
Keep a section map list when processing a subchapter
Implement the dynamic notification background worker [#957]
Add monitor matching
Reserve the username “tdadmin”
Upgrade backgroundrb from github.com
Fix the backgroundrb configuration location
Fix status registration
BDRb test helper
BackgroundRb persistence queue database table
Fix background job display
Show exceptions during solr processing
Keep track of exceptions raised by dynamic notifications
Disable persistence by default, and increase delay from 5s to 1m on all environments
Add :active named scope to dynamic notifications Keep current page on user activation / deactivation
dont add *.clients.tremendesk.com domains to postfix
customer name scope
Add :developers named scope for user model
Add “add new user” link
Create new user from admin mgmt page [#981]
Bulk user creation as an admin [#981 state:fixed]
Add note that adding an image logo will automatically hide the site title from the upper-left corner of every page [#991 state:not-a-bug]
Treat empty images set as if no image is actually set
If theme image size is 0, then the browser probably does not support the operation [#988]
Show image in MSIE so that the script can extract the image size [#988 state:fixed]
Check to make sure the form can be observed (MSIE fix)
Fix form section IDs
Manually create the table row on the “create ticket for someone else” section of the new ticket page to force the 2nd cell to 100% so that it does not shrink in MSIE <=7 [#970
state:fixed]
Lower threshold for transform block quotes processing from 15kB to 7.5kB [e3001] [e2997] [e2994] [e2992] [e2986] [e2985] [e2983] [e2982] [#992 state:fixed]
Remove multi-newlines before processing blockquotes
Add ability to override existing theme by setting a session flag
Implement theme previewing and exit-previewing
Fix email signature display in all HTML-formatted outgoing emails
Show 20 bans per page
Add DeskQueue#to_plain_option
Add code to actually send the notification of dynamic notification matches
Show 20 users per page
Protect against invalid YAML files
Fix colspan in IP ban list
Migration 041 to widen the IP fields in IP bans to accommodate IP addresses above 127.255.255.255
Upgrade schema to version 41
Active theme is tracked per-master, not per-theme, so there is no need to explicitly deactivate every theme in the current master
Add primary domain support column
Add primary domain to the model, with fallback to the first domain in the list
Account for primary domain even in the “master” master account
Use the primary domain when constructing the system URL
Opt for if-else rather than a begin-rescue block when constructing the system URL
Remove domain form from master creation
Remove manual href construction in notifier views and replace them with link_to calls which are now safe to do
Add real new-assignment notification email templates
Send out notification when ticket is assigned
Perpetual license
Slimmer spinner
Add an OK color span
Add skinny spinner display with custom ID
Check whether domain is the current primary
Re implement master site domain editing to a cleaner workflow that matches email mapping; includes primary domain implementation
Remove old javascript-based domain form editing that is now replaced with a sleeker ajax-based domain form
Protect user from removing the current domain and the current primary domain
Destroy admin controls upon user level change instead of simply sweeping the calculated cache
Reindent quota controller
Clean up quota display and controller
Remove old “common options” duplicated in script options now
Remove display “X of Y” if no quota is set
Implement new-style script outputting
Add predetermined word to messages randomly
Fix overlapping populator switches
Option of number of paragraphs
Randomize IP address
Add update solr option
Add –force flag
Add patch to prevent emails from being transferred
Do not send populate emails by default
Add default solr option to populate script

As you can see, even though TremenDesk is a rolled out service – which is ready for anybody to use, and is helping many business manage their own support request, the TremenDesk development team is continuously updating to make TremenDesk an even better hosted help desk solution.

Welcome to TremenDesk News!

admin — Thu, 18 Jun 2009 14:21:17 +0000

Welcome to the TremenDesk News site. Here we hope to cover all the latest news, tutorials, FAQs and more about this exciting help desk service. You can browse through some of the posts that have already been made if you want to learn more about this hosted application.

To make sure you don’t miss any posts, be sure to subscribe to our RSS feed here:

http://feeds2.feedburner.com/tremendesk

Also, you can click on any of these buttons to automatically get updates from TremenDesk News in a number of different locations:

We also offer updates via e-mail too. Sign up to get updates delivered right to your e-mail’s inbox:

Subscribe to TremenDesk via E-mail!

You can also follow us on Twitter:

Follow @TremenDesk on Twitter!

As the weeks and months roll along, I am sure we will have many things for you to look forward to seeing posted here each and every day. If you want to provide both your technicians and users a powerful, yet easy to use customer service environment, you can do no better than the fully-featured hosted help desk solution, TremenDesk.

TremenDesk News » news

Help Desk Bundled with Gift Card

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Setup a New Announcement in TremenDesk

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Follow TremenDesk on Twitter

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Get Help Desk Tutorials by E-mail (for Free!)

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Grab a Free Hosted Help Desk

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Welcome to TremenDesk News!

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