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Custom Navigation Links on Your Help Desk

admin — Wed, 07 Apr 2010 15:21:53 +0000

Another way that TremenDesk allows you to customize the way it is used is by allowing you to change and edit the navigational links you see across the top of every help desk. This can help when it comes to mixing the navigation of your own web site elements with the TremenDesk help desk experience. Today, I will share with you how you can add your own links to TremenDesk.

To add custom navigation links to the page header:

Go to the Admin menu.
Go to the Site Management menu.
Scroll down to the Site Settings section of the page, and enter the text and link for the navigation menu link.
Click Save to save the changes.
The new navigation menu link should be visible immediately.

That is it. TremenDesk is the only help desk solution that makes this level of customization this easy. Try customizing your own navigational links to see how easy it is.

Hosted Help Desk Sidebar Tutorial – Part 3

admin — Fri, 25 Sep 2009 16:25:10 +0000

We have had a lot of fun telling you about all the great sidebar features in part one and part two of our sidebar tutorial series, and now it is time for the last part – part three.

At the bottom of the sidebar, you see the Queue Navigation section. This series of links and drop down boxes will give you access to:

jump to another help desk queue
jump to another ticket in the same help desk queue
or go back and forward in the ticket list for the specific help desk queue you are in

These three parts of the hosted help desk, TremenDesk make it one of the best in the business today.

Hosted Help Desk Sidebar Tutorial – Part 1

admin — Mon, 21 Sep 2009 13:37:44 +0000

Looking at the sidebar on each ticket, when you pull it up in the queue, you see a number of different elements you can fill in or use to get more out of your TremenDesk hosted help desk. Today, we are going to cover the top, which has your profile information, the search box, and the ticket properties.

Profile Information

This is where you can see some of your own profile links from within the TremenDesk help desk. Here you get quick links to access your profile and preferences, or to log out.

Help Desk Search Box

The search box can be used to search for any ticket, knowledge base or note for any ticket on the TremenDesk hosted help desk. This comes in real handy where you might have a ticket you don’t know the answer to, you can search for the question to see if somebody else has answered it before.

Ticket Properties

This is where you can fill in certain fields about the customer who’s problems you are trying to solve. You can list details like their name, phone number, e-mail address and more (as you gather it) so you will have it all handy while working on their issues.

I hope you enjoyed this look in at the ticket sidebar from within TremenDesk. We’ll be taking a deeper look at other parts of the sidebar a little later this week, so stay tuned.

Navigation Tips for TremenDesk

admin — Thu, 16 Jul 2009 14:35:03 +0000

At the top of each TremenDesk account, you should see the following navigation options. Depending on your access level to the desk, you might (or might not) see the admin section. Also, if your not logged in – then all you see is “Submit New Ticket” and “Knowledge Base”.

Here are each of the menu options, and where they go:

Dashboard – By default, all users will see a dashboard generated just for them when they log in. It provides information about the tickets and queues you are currently interacting with.
Submit New Ticket – This is where the magic happens. By clicking this link, you can submit a new ticket to be answered. Clients can use this link to submit questions, concerns and feedback. Your own help desk staff can submit ticket too, for internal use or to fill it out for one of your clients to move the issue to the help desk interface, rather than something like e-mail.
Knowledge Base – The Knowledge Base is your own publicly accessible database of tips, tutorials, FAQs and more. From here your customers can find the help they need before they have to put in a ticket for it.
Tech Statistics – From here, you can access your own ticket statistics (seeing how many tickets you have answered and in what queues. If you are an admin, you can also see these statistics for other members of your own staff.
Help – The Help link leads you to a user guide for the TremenDesk written by the developers to help you learn more about how best to use your hosted help desk application.
Admin – This is the area that gives you access to all the administration tools to your TremenDesk account. From here you can manage all aspects of the help desk, from uses, themes and more.

This top navigation on your TremenDesk account is the key to your proverbial kingdom when it comes to mastering your own help desk needs. From here you can visit each section of the help desk as needed. As you see, with TremenDesk – we keep it nice and easy, because we think it is important to provide a help desk application everybody can use.

TremenDesk News » navigation

Custom Navigation Links on Your Help Desk

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Hosted Help Desk Sidebar Tutorial – Part 3

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Hosted Help Desk Sidebar Tutorial – Part 1

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Navigation Tips for TremenDesk

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