With each TremenDesk account, you also get access to the TremenDesk Knowledge Base. From this section of your online help desk application you can quickly create, edit or delete new articles to help you clients and customers use your services. To access your Knowledge Base, click on the Knowledge Base link in the top of [...]
Lunarpages, one of the world wide leaders in web hosting, and TremenDesk have teamed up for a special offer you can not miss out on. We have discussed before that TremenDesk comes for free with any of the Lunarpages Business hosting plans. However, Lunarpages has recently also started a gift card system – which will [...]
Adding new helpful tutorials or posts to your TremenDesk hosted help desk account, is a really simple thing to do. By following these six steps, you will have your FAQs or guides up in no time at all. To submit a new knowledge base article: Ensure that you are logged in. Click Knowledge Base menu [...]
TremenDesk provides several quality assurance features that your average help desk system does not. One of these features is the ability to edit a new TremenDesk help desk article before approving it to be posted. Here is how you can get that done. To edit a new article before approving it: Ensure that you are [...]
TremenDesk is not just the best help desk, it is more than able to help you work through an issues you might have, even if those issues are not done on purpose. Let me explain. Sometimes, customers incorrectly submit support tickets as knowledge base articles. To convert an article into a ticket and reject the [...]
Every TremenDesk hosted help desk application comes with a knowledge base, where you can store tutorials, information, tips, FAQs and more about the services you are providing. Of course, that is only useful if you know how to submit new articles to that knowledge base. To submit a new knowledge base article: Ensure that you [...]
