TremenDesk provides several quality assurance features that your average help desk system does not. One of these features is the ability to edit a new TremenDesk help desk article before approving it to be posted. Here is how you can get that done. To edit a new article before approving it: Ensure that you are [...]
18Jun09
Welcome to TremenDesk News!
Welcome to the TremenDesk News site. Here we hope to cover all the latest news, tutorials, FAQs and more about this exciting help desk service. You can browse through some of the posts that have already been made if you want to learn more about this hosted application. To make sure you don’t miss any [...]
A quick reply is a term used in help desk software to describe a pre-defined answer to a question that you have decided to save for later. For example, if you get a lot of questions about where you are located you might create a quick response giving your postal address. Creating a new quick [...]
