Within TremenDesk, the best hosted help desk application out there today, you can easily control everything there is to know about tickets. These ticket statistics will tell you how many tickets have been answered by a person, what queue the tickets were in, and much more. Who can view ticket statistics? Depending on your user [...]
We get asked about this quite often, and changing or adding a signature to your TremenDesk replies is simple. After you login to your TremenDesk, click on My Profile and Preferences. From here, scroll down to the User Profile section, where you should see a big empty text box just waiting for your signature. Inside [...]
TremenDesk allows you to easily upload your own custom images to help you customize your hosted help desk to suit your needs. Today I am going to cover the basics of how to upload an image to use on your help desk theme and how to use that file that you add to the TremenDesk [...]
TremenDesk is not just the best help desk, it is more than able to help you work through an issues you might have, even if those issues are not done on purpose. Let me explain. Sometimes, customers incorrectly submit support tickets as knowledge base articles. To convert an article into a ticket and reject the [...]
The TremenDesk free trial has been made even easier so you can try out the best hosted help desk application out there today, today! All you have to do is click the 30 Day Free Trial button on TremenDesk.com, give a few personal details and you are DONE. No hassles, no credit card information needed, [...]
You may or may not have noticed that there is an announcement feature in TremenDesk. This lets you ad the help desk owner create a message which will be the first thing a user sees when they visit your site. It could come in handy for giving general information, telling them how to use the [...]
18Sep09
Best Help Desk Solution
What makes TremenDesk the best hosted help desk package for your company? Here are the top 10 reasons why TremenDesk is the best of the best. It is all online, so no extra software to download or manage Being powered by Lunarpages, you know the hosting end is in good hands The AJAX-based interface offers [...]
How does TremenDesk help with your every day, run of the mill, inquires? First we have to take a look at how a question and answer session usually goes with a customer, then you can really appreciate what TremenDesk does to help you out. You start with a user submitting their question. Your clients or [...]
Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there. Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways. Need an example? What about people who [...]
26Aug09
FAQ on Help Desk Analytics
In our final look at the statistics and analytics of the TremenDesk help desk solution, we wanted to focus on a few details we might have missed before in previous articles. You can think of this kind of like an FAQ for the statistics in the hosted help desk, TremenDesk. Ticket queue statistics is a [...]
