How do you add new users to your hosted help desk solution, TremenDesk? It is easier than you might think! Anybody can register to use your help desk once it is up and running at this URL: http://yourdomain.com/account/signup or by clicking on the Sign up link, on your TremenDesk’s right-hand menu: You can also use [...]
15Jun10
How to Setup New Users
Not all articles submitted to your help desk knowledge base are great. To help you cut out the clutter, so you can focus on the real quality content – TremenDesk is here with another helpful feature. From within TremenDesk you can easily reject new knowledge base articles that people have submitted.
Another way that TremenDesk allows you to customize the way it is used is by allowing you to change and edit the navigational links you see across the top of every help desk. This can help when it comes to mixing the navigation of your own web site elements with the TremenDesk help desk experience. [...]
The TremenDesk hosted help desk application comes ready to be customized to suit all of your support needs. One simple thing you can do to make your help desk your own, is to customize the title to fit your own company, business or web site.
8Mar10
Logging Into Your Help Desk
Once you get setup with your own TremenDesk hosted help desk account, logging into it is an easy thing to do. Here is how your support team, administrators or even your clients would log into your TremenDesk account. To log into your desk: Open http://domain.com in your browser, where domain.com is the domain name you [...]
Lunarpages, one of the world wide leaders in web hosting, and TremenDesk have teamed up for a special offer you can not miss out on. We have discussed before that TremenDesk comes for free with any of the Lunarpages Business hosting plans. However, Lunarpages has recently also started a gift card system – which will [...]
TremenDesk is not only one of the best help desk solutions out there today, we also have one of the best deals for affiliates too. The TremenDesk Affiliate Program works as a referral service. We will aware you with $65 just for spreading the good word about the TremenDesk hosted help desk solution to friends, [...]
Adding new helpful tutorials or posts to your TremenDesk hosted help desk account, is a really simple thing to do. By following these six steps, you will have your FAQs or guides up in no time at all. To submit a new knowledge base article: Ensure that you are logged in. Click Knowledge Base menu [...]
4Jan10
Better Help Desk Dashboard
Let me introduce to you what I would consider to be a better help desk dashboard. With TremenDesk we deliver everything you need to have handy, right when you login. Tour of TremenDesk’s Help Desk Dashboard This is our example dashboard. The dashboard you see will differ from this example, but the general information should [...]
As 2009 comes to an end, I thought now might be the perfect time to look at some of the most popular help desk tutorials we have featured here, to help you get more out of your TremenDesk hosted help desk account. From how to get started, to getting the most out of your account, [...]
