With the hosted help desk TremenDesk at your side, you are given many options when it comes to managing your quotas. Now depending on the quota type, how you relate to it may change. So to simplify things for you – let us first go over what type of quotas there are: Disk Quota governs [...]
28Jun10
Managing TremenDesk Quotas
With each TremenDesk account, you also get access to the TremenDesk Knowledge Base. From this section of your online help desk application you can quickly create, edit or delete new articles to help you clients and customers use your services. To access your Knowledge Base, click on the Knowledge Base link in the top of [...]
15Jun10
How to Setup New Users
How do you add new users to your hosted help desk solution, TremenDesk? It is easier than you might think! Anybody can register to use your help desk once it is up and running at this URL: http://yourdomain.com/account/signup or by clicking on the Sign up link, on your TremenDesk’s right-hand menu: You can also use [...]
We get asked about this quite often, and changing or adding a signature to your TremenDesk replies is simple. After you login to your TremenDesk, click on My Profile and Preferences. From here, scroll down to the User Profile section, where you should see a big empty text box just waiting for your signature. Inside [...]
22Feb10
How to Sign up for a Help Desk
Anybody out there can sign up for TremenDesk. This help desk software is easy enough to order and to use for any business at any level. Today, I though I would show you how easy it is to quickly get your new TremenDesk hosted help desk ordered and setup.
TremenDesk is not just the best help desk, it is more than able to help you work through an issues you might have, even if those issues are not done on purpose. Let me explain. Sometimes, customers incorrectly submit support tickets as knowledge base articles. To convert an article into a ticket and reject the [...]
18Jan10
3 Benefits of a Better Help Desk
Many people ask me, what would you consider to be the most important features (of of the many) that TremenDesk could provide to a business? No matter how big or how small the company, TremenDesk delivers you faster answers, better ways to organize information for clients and more organization of your past and present technical [...]
4Jan10
Better Help Desk Dashboard
Let me introduce to you what I would consider to be a better help desk dashboard. With TremenDesk we deliver everything you need to have handy, right when you login. Tour of TremenDesk’s Help Desk Dashboard This is our example dashboard. The dashboard you see will differ from this example, but the general information should [...]
Want to have all your message have the same signature when messages are sent out from your TremenDesk account? All outgoing emails originating from your desk can have a global signature, usually your company name and contact number, appended to the bottom. This global signature is different than the per-user signature that is only appended [...]
Time to take a deeper look at how the TremenDesk hosted help desk application works with domain aliases. Today, we’ll be covering how to add a new domain alias to your help desk. To add a new domain alias: Go to the Admin menu. Go to the Site Management menu. Go to the Domain Aliases [...]
