So, once you get your TremenDesk up and running, how can you and others log into it? This is a very simple task to achieve from almost any page from within the TremenDesk hosted help desk application. Open http://domain.com in your browser, where domain.com is the domain name you signed up with. Head over to [...]
13Jul10
How to Login to TremenDesk?
The TremenDesk hosted help desk application allows you to better control your user’s help desk permissions. Queue permissions are actually nested under the Tickets Management administrative permission. To grant a user access to all queues, check the Tickets Management checkbox: To grant the user access only to certain queues, leave the Ticket Management checkbox unchecked. [...]
A nightmare of an event for any user is when he or she loses a password. Thankfully though, for users of the TremenDesk help desk, is is something you need not worry about. Sure, you could lose your password. Everybody does that from time to time. However, with the TremenDesk, recovering your password is an [...]
How would you like to automatically have tickets filed into your help desk from customers or clients e-mailing a certain address. This gives your users one more gateway to get into your queues so that you can help them with what they might need. TremenDesk comes with this ability built in, for any queue you [...]
8Jun09
What are Queues?
Once you get to using the TremenDesk, one question you might have is, “What are Queues?”. Simply put, these are going to be the kind of categories that your tickets will be organized into. For an example, you might have a queue name Support to organize all of your support related tickets into. You might [...]
