Within TremenDesk, the best hosted help desk application out there today, you can easily control everything there is to know about tickets. These ticket statistics will tell you how many tickets have been answered by a person, what queue the tickets were in, and much more. Who can view ticket statistics? Depending on your user [...]
15Jun10
How to Setup New Users
How do you add new users to your hosted help desk solution, TremenDesk? It is easier than you might think! Anybody can register to use your help desk once it is up and running at this URL: http://yourdomain.com/account/signup or by clicking on the Sign up link, on your TremenDesk’s right-hand menu: You can also use [...]
Not all articles submitted to your help desk knowledge base are great. To help you cut out the clutter, so you can focus on the real quality content – TremenDesk is here with another helpful feature. From within TremenDesk you can easily reject new knowledge base articles that people have submitted.
We get asked about this quite often, and changing or adding a signature to your TremenDesk replies is simple. After you login to your TremenDesk, click on My Profile and Preferences. From here, scroll down to the User Profile section, where you should see a big empty text box just waiting for your signature. Inside [...]
TremenDesk allows you to easily upload your own custom images to help you customize your hosted help desk to suit your needs. Today I am going to cover the basics of how to upload an image to use on your help desk theme and how to use that file that you add to the TremenDesk [...]
Another way that TremenDesk allows you to customize the way it is used is by allowing you to change and edit the navigational links you see across the top of every help desk. This can help when it comes to mixing the navigation of your own web site elements with the TremenDesk help desk experience. [...]
All outgoing emails originating from your desk can have a global signature, usually your company name and contact number, appended to the bottom. This global signature is different than the per-user signature that is only appended to the bottom of all ticket replies. This is a great customizable feature that only TremenDesk provides.
The TremenDesk hosted help desk application comes ready to be customized to suit all of your support needs. One simple thing you can do to make your help desk your own, is to customize the title to fit your own company, business or web site.
Free for all, the TremenDesk help desk affiliate program is perfect for web site owners looking to advertise something outside the usual affiliate spectrum of services. Often you see web sites promoting web hosting through an affiliate deal, but what about help desk hosting? With the TremenDesk Affiliate Program, you can earn cash for every [...]
Viewing statistics from other users can come in handy when you want to see how many tickets a staff member has answered. Are they doing their fair share? Are they answering tickets in all the queues they are suppose to? These are just two of the many questions you might have to ask yourself, and [...]
