How to Sign up for a Help Desk

admin — Mon, 22 Feb 2010 15:54:01 +0000

Anybody out there can sign up for TremenDesk. This help desk software is easy enough to order and to use for any business at any level. Today, I though I would show you how easy it is to quickly get your new TremenDesk hosted help desk ordered and setup.

How to Sign Up For a Help Desk

Signing up for a TremenDesk hosted help desk is an easy thing to do. To start the process, all you have to do is go to TremenDesk.com and locate the, “Buy TremenDesk Now!” button.

Giving Basic Info, Setup Domain Name Type

Next, you will be taken to the sign up page for your new TremenDesk account. Under Contact Information, be sure to give us your full name and e-mail address.

Domain Name Information

Under Choose Domain, you can select to register a new domain name, setup a sub-domain or tell us you already have a domain name registered for this new TremenDesk account.

If you already have your domain name hosted with Lunarpages, please choose a sub domain, as your order will not process otherwise. Examples: support.yourdomain.com, help.yourdomain.com

Once your account is activated, we will provide you with the nameserver information so that your domain or sub domain will resolve to your TremenDesk account.

Billing and Affiliate Referral Information

Now that the basic information and your domain name information has been filled out, you will want to select the billing cycle and let us know who referred you.

You can pick one of five different billing options. You can be billed every 12 months, 6 months, 3 months, 1 month or try TremenDesk for free for 30 days without having to give any more billing information.

Under Survey, you can tell us who brought you to TremenDesk.com. If it was an affiliate partner, make sure you select “The Internet” and then give their affiliate user name.

Help Desk Order Breakdown and Setup

On the second screen of the order form, just fill out your postal address, phone number and password you wish to use on this TremenDesk hosted help desk account.

Under Billing Information, you will be asked to choose how you wish to be billed for the account. You can be bill by credit card, money order, check, PayPal or a number of other billing options.

When you are sure you have filled out all the recommended text boxes and settings, hit the green, “Submit” button at the bottom of the order page, and your account will be setup shortly.

Final Hosted Help Desk Ordering Tips

Within 12 to 24 hours, your new TremenDesk powered hosted help desk should be up and running. Our support team will contact you by phone or by e-mail if there are any complications, and when the account is setup. To learn more about TremenDesk, I would suggest you check out all the features at TremenDesk.com.

Change Help Desk User’s Info in TremenDesk

admin — Fri, 11 Sep 2009 14:56:42 +0000

Got a very nice tutorial for you today, to help you update or change any user’s information from within TremenDesk. This is just one more hosted help desk feature that makes TremenDesk the great help desk option it is today. Now let us get started:

To change an account information:

Open the user’s edit profile page:
- You can find your own profile page by clicking the My Profile and Preferences link in the sidebar on any page on the desk after you’ve logged in.
- If you are a technician or higher, you can locate another user’s profile page by searching for that user.
- If you are an admin or have permissions to manage users, you can go to the Admin > User Management menu and search for the user.
Perform any editing necessary to that user’s profile.
Click the Save button at the bottom of the page.

Note: You can change a user’s password (if you have the permission to do so) directly from the edit profile page. To edit profiles without changing the user’s password, leave the Current password, New password and Confirm new fields blank.

What about account preferences? Unlike account information, account preferences can only be changed by the user themselves. To edit your preferences, click the My Profile and Preferences link located in the sidebar.

TremenDesk News » help desk solutions

How to Sign up for a Help Desk