TremenDesk News » help desk solution

Custom Navigation Links on Your Help Desk

admin — Wed, 07 Apr 2010 15:21:53 +0000

Another way that TremenDesk allows you to customize the way it is used is by allowing you to change and edit the navigational links you see across the top of every help desk. This can help when it comes to mixing the navigation of your own web site elements with the TremenDesk help desk experience. Today, I will share with you how you can add your own links to TremenDesk.

To add custom navigation links to the page header:

Go to the Admin menu.
Go to the Site Management menu.
Scroll down to the Site Settings section of the page, and enter the text and link for the navigation menu link.
Click Save to save the changes.
The new navigation menu link should be visible immediately.

That is it. TremenDesk is the only help desk solution that makes this level of customization this easy. Try customizing your own navigational links to see how easy it is.

Submitting a New Help Desk Article

admin — Mon, 08 Feb 2010 12:36:59 +0000

Adding new helpful tutorials or posts to your TremenDesk hosted help desk account, is a really simple thing to do. By following these six steps, you will have your FAQs or guides up in no time at all.

To submit a new knowledge base article:

Ensure that you are logged in.
Click Knowledge Base menu in the navigation bar.
Click Submit.
Choose the Category to file the article under.
Enter the article Title and Content.
Click Submit.

That is it. No magic, no confusion, just straight forward and easy to access controls for your creative content.

When adding new articles, I would often recommend you have some sort of basic outline in mind, when it comes to organization. You might plan ahead and get all your knowledge base categories planned out for your help desk before you start filling it up. This way your users should have an easier time going through your content and finding what they need to know.

TremenDesk is one of the best (if not the best) hosted help desk application out there today. Now knowing how to add new articles to the TremenDesk hosted help desk interface, you are ready to support your customers and answer their questions, even before they ask them.

How to Customize the Help Desk Dashboard

admin — Mon, 11 Jan 2010 18:15:17 +0000

The TremenDesk help desk dashboard is an easy thing to get customized to best suit your needs. When working with your clients, you always want to make sure you have the best tools handy – and today we will show you how to get that done right.

To customize your dashboard:

Go to your desk, login, and head over to the dashboard.
Click Edit Layout.
The dashboard will change appearance and provide move icons.
Grab the move icon and rearrange the blocks to suit your need.
Click Save.
The dashboard will once again change appearance. The next time you visit your dashboard, your new layout will be automatically loaded. Newly created blocks, if any, will be automatically placed at the bottom of your dashboard.

There you have it. For more TremenDesk news and tutorials, be sure to check out news.tremendesk.com.

TremenDesk News » help desk solution

Custom Navigation Links on Your Help Desk

Related Help Desk Posts

Submitting a New Help Desk Article

Related Help Desk Posts

How to Customize the Help Desk Dashboard

Related Help Desk Posts