With each TremenDesk account, you also get access to the TremenDesk Knowledge Base. From this section of your online help desk application you can quickly create, edit or delete new articles to help you clients and customers use your services. To access your Knowledge Base, click on the Knowledge Base link in the top of [...]
The TremenDesk free trial has been made even easier so you can try out the best hosted help desk application out there today, today! All you have to do is click the 30 Day Free Trial button on TremenDesk.com, give a few personal details and you are DONE. No hassles, no credit card information needed, [...]
Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there. Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways. Need an example? What about people who [...]
The TremenDesk hosted help desk application allows you to better control your user’s help desk permissions. Queue permissions are actually nested under the Tickets Management administrative permission. To grant a user access to all queues, check the Tickets Management checkbox: To grant the user access only to certain queues, leave the Ticket Management checkbox unchecked. [...]
26Aug09
FAQ on Help Desk Analytics
In our final look at the statistics and analytics of the TremenDesk help desk solution, we wanted to focus on a few details we might have missed before in previous articles. You can think of this kind of like an FAQ for the statistics in the hosted help desk, TremenDesk. Ticket queue statistics is a [...]
Want a few more statistics and analytics than your current hosted help desk is giving to you? TremenDesk provides all sorts of analytic data on and about the usage of your help desk. To see a bigger picture view of the statistics, choose a relatively long term to graph. A good place to start is [...]
The TremenDesk development team have a slew of new and exciting fixes and updates coming to you this Thursday, July 2nd. The best hosted help desk solution other there today will get even better as these newest updates get rolled into production. So that we can provide you with all the information you might need [...]
TremenDesk is one of the best (if not the best) self-hosted help desk. Now, you might say that is a big title to give to such a new product, however I can let you know why the TremenDesk is so grand with three simple examples. Hosting and Script – All in One! The fact that [...]
