With the hosted help desk TremenDesk at your side, you are given many options when it comes to managing your quotas. Now depending on the quota type, how you relate to it may change. So to simplify things for you – let us first go over what type of quotas there are: Disk Quota governs [...]
28Jun10
Managing TremenDesk Quotas
TremenDesk provides several quality assurance features that your average help desk system does not. One of these features is the ability to edit a new TremenDesk help desk article before approving it to be posted. Here is how you can get that done. To edit a new article before approving it: Ensure that you are [...]
You may or may not have noticed that there is an announcement feature in TremenDesk. This lets you ad the help desk owner create a message which will be the first thing a user sees when they visit your site. It could come in handy for giving general information, telling them how to use the [...]
