TremenDesk News » edit article http://news.tremendesk.com Tutorials, tips, how-tos and news on and about the TremenDesk help desk service. Thu, 02 Sep 2010 20:41:52 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Quality Control for Knowledge Base Articles http://news.tremendesk.com/2010/02/quality-control-for-knowledge-base-articles/ http://news.tremendesk.com/2010/02/quality-control-for-knowledge-base-articles/#comments Thu, 04 Feb 2010 14:32:14 +0000 admin http://news.tremendesk.com/2010/02/quality-control-for-knowledge-base-articles/ TremenDesk provides several quality assurance features that your average help desk system does not.  One of these features is the ability to edit a new TremenDesk help desk article before approving it to be posted.  Here is how you can get that done.

To edit a new article before approving it:

  1. Ensure that you are logged in.
  2. Go to the Dashboard.
  3. Click n articles link in the Articles Pending Approval sidebar.
  4. Select Edit this Article from the dropdown menu next to the article that you would like to edit prior to approving.
  5. Make the necessary editing.
    kba_edit
  6. Choose Approve from the Status dropdown.
  7. Click Save to finalize changes and approve the article.

With TremenDesk, you have full control when it comes to publishing articles to the internal Knowledge Base, and doing your own quality control when it comes to seeing that they are top-notch when it comes to providing your customers with the information they need.

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