TremenDesk News » e-mail

How to Add a Signature to TremenDesk

admin — Mon, 10 May 2010 14:49:31 +0000

We get asked about this quite often, and changing or adding a signature to your TremenDesk replies is simple. After you login to your TremenDesk, click on My Profile and Preferences. From here, scroll down to the User Profile section, where you should see a big empty text box just waiting for your signature.

Inside the text box, you will type out your own signature. HTML or any other special code is not allowed, however you can insert text and web page URLs. When you write you an address (for an example, like http://www.tremendesk.com) it will automatically be turned into a clickable link when somebody sees it in the ticket. Also page breaks are also recognized, so you can have multiple lines, such as:

HelpDesk Guy
TremenDesk Support

http://www.tremendesk.com

When you insert an e-mail address, it too will be clickable when when shown in a ticket too. Once you have completed your signature or signature edits, click on the “Save” button on the bottom of the Edit Profile web page.

Now, with each ticket you reply to, you will see your signature has been automatically added to the message before you even start typing. This is just one more feature that makes the TremenDesk help desk one of the best hosted help desk solution.

Changing your Help Desk Email Signature

admin — Mon, 05 Apr 2010 17:49:15 +0000

All outgoing emails originating from your desk can have a global signature, usually your company name and contact number, appended to the bottom. This global signature is different than the per-user signature that is only appended to the bottom of all ticket replies.

This is a great customizable feature that only TremenDesk provides.

To set your site’s global email signature:

Go to the Admin menu.
Go to the Site Management menu.
Scroll down to the Site Settings section of the page, and enter some text in the Email Signature field.
Click Save to save the changes.

Your changes will be immediately used in new outgoing emails.

Now, anytime a message comes from your TremenDesk help desk, it will show to be from that e-mail address you fill in. This gives you a much more organized and professional look that no other help desk out there will provide to you, included with the TremenDesk hosted help desk package.

3 Benefits of a Better Help Desk

admin — Mon, 18 Jan 2010 17:33:27 +0000

Many people ask me, what would you consider to be the most important features (of of the many) that TremenDesk could provide to a business? No matter how big or how small the company, TremenDesk delivers you faster answers, better ways to organize information for clients and more organization of your past and present technical support issues.

Answer Questions Faster

With TremenDesk in hand, you can get your questions answered faster. Small start up business need to answer their support questions as fast as the big corporate giants do. What TremenDesk provides you with is tool you need to even the playing field. You get cooperate level technical support assistance, at a fraction of the cost.

Have Answers Ready to Go

The biggest benefit to using TremenDesk over other support techniques is that you can have all of your answers ready for you, at your fingertips. Using TremenDesk quick responses, you can have an organized database of answers that are ready to be copied into any customer’s return reply. To have information handy to the public, the TremenDesk knowledge base serves as a home for documentation, FAQs, tips and any other information you need to publish.

Better Organization for Current, Past and Future Issues

Overall, TremenDesk gives you a much more organized system to archive and look up information. Rather than throwing out solved support issues, you can now archive them for training or for further research when the time is ready. You will no longer need to ask yourself, “Have I seen this type of question from this customer before?”. TremenDesk will let you search through customer tickets in the blink of an eye.

When push comes to shove, TremenDesk delivers the best hosted help desk performance, tools and service out there today.

Global Email Help Desk Signatures

admin — Mon, 07 Dec 2009 17:04:40 +0000

Want to have all your message have the same signature when messages are sent out from your TremenDesk account?

To set your site’s global email signature:

Go to the Admin menu.
Go to the Site Management menu.
Scroll down to the Site Settings section of the page, and enter some text in the Email Signature field.
Click Save to save the changes.

Your changes will be immediately used in new outgoing emails.

TremenDesk is the best help desk package out there today, give it a test drive today with our 30 day free trial (no credit card needed).

Get Help Desk Tutorials by E-mail (for Free!)

admin — Mon, 07 Sep 2009 13:51:30 +0000

You can now get e-mail updates when the TremenDesk News site is updated.

Enabled today, e-mail newsletters will be sent out once a day when a new post has been made to this site. This means that every tutorial, tip, or how-to that is posted here will be delivered right into your e-mail inbox.

You can subscribe by e-mail by filling out the form on the TremenDesk News web site like so:

or you can simply click this link, to subscribe. We are very excited to offer this as another great way you can keep track of the best hosted help desk application out there today, TremenDesk.

Bonus – Check out the subscription tutorial for even more great ways to subscribe to TremenDesk News – including Google Reader, My Yahoo, NewsGator and more!

Replace Your E-mail Mess with TremenDesk

admin — Fri, 04 Sep 2009 15:51:40 +0000

Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there. Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways. Need an example? What about people who use TremenDesk to replace their e-mail system?

Thanks to the easy way that TremenDesk allows you to assign an e-mail address to each ticket queue, you can now filter your small business’s e-mails in a more effective way. Instead of using yourself as the main “go to” guy or gal, you can create a number of different e-mail addresses based around your business such as:

ads@yourowndomainname.com for advertising request
contact@yourowndomainname.com for contact requests
support@yourowndomainname.com for support requests
feedback@yourowndomainname.com for customer feedback

The possibilities with this type of e-mail based filtering goes on and on. Now you have specific types of requests being filtered to different parts of your own TremenDesk help desk. You can then manage each in a much more organized way or assign the duty of replying to them to others in your business with out giving them access to the full e-mail account.

TremenDesk isn’t just a great hosted help desk solution, it makes for a unique way to get your incoming e-mails taken care of too.

How to Blacklist Bad Tickets in Your Help Desk

admin — Mon, 31 Aug 2009 16:46:47 +0000

The TremenDesk all-in-one help desk solution, excel and outperforms the competition when it comes to filtering out junk. One way it keeps spam and un-wanted tickets at bay is through blacklisting.

So what is a blacklist? A blacklist is, as the name implies, a list of items who have met a certain criteria that will prevent that item from interacting with the desk. That is, any item that appears on the blacklist will not be able to interact or use the desk. Currently, there are three types of blacklists available on the desk.

All blacklists can be set to expire after a certain time and date. Expired blacklists will not be automatically removed to allow the chance of extending the blacklist without having to re-enter them back into the desk.

E-mail Help DeskBlacklisting

E-mail blacklists contain email addresses and domain names that have been essentially banned from the desk. An example of when you might need this is when a known email address continues to send tickets to the desk and you would like to prevent them from sending more.

IP Address Help Desk Blacklisting

IP blacklists contain IP addresses that have been banned from the desk. An example of when you might need this is when an unknown user is sending spam messages to the desk.

Subject Line Help Desk Blacklisting

Subject blacklists contain email subjects that have been banned from the desk, preventing users from creating a ticket containing the predetermined email subject. For instance, you may have legitimate users whose email addresses are being forged, so you cannot ban the email address or IP address. If you know the example of spam being sent in, you can set subject blacklists to weed out those fraudulent emails from the desk.

Once you get your TremenDesk account, you can be sure that junky posts and spam are a think of the past. Nobody does it better than this online help desk solution.

Recover a Lost TremenDesk Password

admin — Tue, 09 Jun 2009 20:37:43 +0000

A nightmare of an event for any user is when he or she loses a password. Thankfully though, for users of the TremenDesk help desk, is is something you need not worry about. Sure, you could lose your password. Everybody does that from time to time. However, with the TremenDesk, recovering your password is an easy thing to do.

If you forgot your password and need to reset it:

Go to your desk, and click the reset your password link in the sidebar, or the login page.
Enter your username or email address with which you signed up on the desk in the Username or email field.
Click Reset Password to continue.
Check your email, and locate the 6-character long security code.
Enter the security code in the Confirmation code field, and click Confirm.
You will be automatically logged into the desk after successfully entering and confirming your security code. Your new random password will also be sent to your email address. We strongly recommend changing your password once you receive it.

So now, if you ever find yourself without your TremenDesk password, you are set on how to get it recovered and reset. You might also keep this post handy to share with your own TremenDesk clients so that they can reset their own lost passwords too.

Easily Map E-mail Addresses to Your Queues

admin — Mon, 08 Jun 2009 19:55:28 +0000

How would you like to automatically have tickets filed into your help desk from customers or clients e-mailing a certain address. This gives your users one more gateway to get into your queues so that you can help them with what they might need. TremenDesk comes with this ability built in, for any queue you may create.

Here are the basics on how to map an e-mail address to a queues:

Go to the Admin menu.
Go to the Ticket Queue Management menu.
Choose an existing queue from the list.
Go to the E-Mail Addresses section on the page.
Enter the email address you would like to map to the desk in the text field, and click the Add this E-Mail button.

This is the usefulness of the TremenDesk help desk in action. Now you can easily map an e-mail address to a queue, with absolutely no fuss at all. It is something that takes five seconds to do, and adds so much functionality to an already superb help desk product.

Reminder: If your domain is hosted or registered with another company, you will need to make sure it is pointed at ns1.tremendesk.com and ns2.tremendesk.com. Once you have done so, you can handle things like e-mail creation correctly, through the TremenDesk interface.

TremenDesk News » e-mail

How to Add a Signature to TremenDesk

Related Help Desk Posts

Changing your Help Desk Email Signature

Related Help Desk Posts

3 Benefits of a Better Help Desk

Related Help Desk Posts

Global Email Help Desk Signatures

Related Help Desk Posts

Get Help Desk Tutorials by E-mail (for Free!)

Related Help Desk Posts

Replace Your E-mail Mess with TremenDesk

Related Help Desk Posts

How to Blacklist Bad Tickets in Your Help Desk

Related Help Desk Posts

Recover a Lost TremenDesk Password

Related Help Desk Posts

Easily Map E-mail Addresses to Your Queues

Related Help Desk Posts