TremenDesk gives you all the tools you need when it comes to producing informative tutorials and handy blocks of text, that you can insert into any ticket at any time. These are often referred to as quick replies. In the past we have shown you how to create a quick reply, and today we will [...]
Adding new helpful tutorials or posts to your TremenDesk hosted help desk account, is a really simple thing to do. By following these six steps, you will have your FAQs or guides up in no time at all. To submit a new knowledge base article: Ensure that you are logged in. Click Knowledge Base menu [...]
23Nov09
Quick Reply Help Desk Categories
A quick reply or canned response will do you no good if you can not find where it is located. Each TremenDesk has categories that individual quick replies can be assigned to. In turn, this gives you an even quicker way to access to answer you need – so your customers are better served by [...]
Every TremenDesk hosted help desk application comes with a knowledge base, where you can store tutorials, information, tips, FAQs and more about the services you are providing. Of course, that is only useful if you know how to submit new articles to that knowledge base. To submit a new knowledge base article: Ensure that you [...]
A quick reply is a term used in help desk software to describe a pre-defined answer to a question that you have decided to save for later. For example, if you get a lot of questions about where you are located you might create a quick response giving your postal address. Creating a new quick [...]
