With each TremenDesk account, you also get access to the TremenDesk Knowledge Base. From this section of your online help desk application you can quickly create, edit or delete new articles to help you clients and customers use your services. To access your Knowledge Base, click on the Knowledge Base link in the top of [...]
15Jun10
How to Setup New Users
How do you add new users to your hosted help desk solution, TremenDesk? It is easier than you might think! Anybody can register to use your help desk once it is up and running at this URL: http://yourdomain.com/account/signup or by clicking on the Sign up link, on your TremenDesk’s right-hand menu: You can also use [...]
4Jan10
Better Help Desk Dashboard
Let me introduce to you what I would consider to be a better help desk dashboard. With TremenDesk we deliver everything you need to have handy, right when you login. Tour of TremenDesk’s Help Desk Dashboard This is our example dashboard. The dashboard you see will differ from this example, but the general information should [...]
18Sep09
Best Help Desk Solution
What makes TremenDesk the best hosted help desk package for your company? Here are the top 10 reasons why TremenDesk is the best of the best. It is all online, so no extra software to download or manage Being powered by Lunarpages, you know the hosting end is in good hands The AJAX-based interface offers [...]
24Aug09
More on the Help Desk Statistics
Due to popular demand of our look into the advanced ticket stats in the TremenDesk, we had a number of people wanting to know more about how TremenDesk handles statistics. To drill-down into the statistics, choose a relatively short term to graph. To see to-the-minute detail, you can graph the past hour. To see hourly [...]
17Aug09
What are Ticket Excerpts?
What if you could preview help desk tickets before you clicked on them? The tremendous TremenDesk has this as a built in feature. One handy feature of the TremenDesk hosted help desk solution is the benefit of using ticket excerpts to check out a ticket, before you open it. To see it in action, all [...]
8Jul09
Grab a Free Hosted Help Desk
Lunarpages and TremenDesk have partnered up to provide the Lunarpages Business hosting plan customers with their own free TremenDesk account. So now, for any small or large business – you have the perfect combination of web hosting and help desk automation. The Lunarpages Business hosting plan is the perfect hosting spot for any e-commerce business. [...]
The TremenDesk development team have a slew of new and exciting fixes and updates coming to you this Thursday, July 2nd. The best hosted help desk solution other there today will get even better as these newest updates get rolled into production. So that we can provide you with all the information you might need [...]
12Jun09
Easy to Use Help Desk
The TremenDesk is one of the easiest to use help desk choices out there. Taking the software as a service model and making it work for the customers and clients, instead of against them, we can provide a model that is both low on maintenance and easy to use. No Work Needed! One of the [...]
The active ticket list in any queue is an important part of the TremenDesk help desk service. From here, you can easily see the tickets you have yet to answer – and gain control of these tickets in a great number of ways. By clicking on one of the ticket titles, you will be taken [...]
