Domain name management from within TremenDesk could not be any easier. We have already shared with you how to add a domain name alias to the hosted help desk system. Here is how you would remove a domain name alias from the help desk. To remove an existing domain alias: Go to the Admin menu. [...]
10Sep09
User Levels in TremenDesk
I recently got an e-mail from TremenDesk user who wanted to know more about how the user levels are the same, and different – and what is the use for each. To help you understand the various user types in TremenDesk, check out this list, from the most common, to the most unique: Customer Customers [...]
16Jul09
Navigation Tips for TremenDesk
At the top of each TremenDesk account, you should see the following navigation options. Depending on your access level to the desk, you might (or might not) see the admin section. Also, if your not logged in – then all you see is “Submit New Ticket” and “Knowledge Base”. Here are each of the menu [...]
After yesterday’s post about setting up new users, I thought it might be a good idea to cover how to set their administrative levels too, if administrative levels are needed. Here are the instructions to add new users and set their administrative levels: Click on the Admin tab. Click on the User Management option. User [...]
