Adding new helpful tutorials or posts to your TremenDesk hosted help desk account, is a really simple thing to do. By following these six steps, you will have your FAQs or guides up in no time at all. To submit a new knowledge base article: Ensure that you are logged in. Click Knowledge Base menu [...]
8Jun09
What are Queues?
Once you get to using the TremenDesk, one question you might have is, “What are Queues?”. Simply put, these are going to be the kind of categories that your tickets will be organized into. For an example, you might have a queue name Support to organize all of your support related tickets into. You might [...]
