As 2009 comes to an end, I thought now might be the perfect time to look at some of the most popular help desk tutorials we have featured here, to help you get more out of your TremenDesk hosted help desk account. From how to get started, to getting the most out of your account, [...]
Want to have all your message have the same signature when messages are sent out from your TremenDesk account? All outgoing emails originating from your desk can have a global signature, usually your company name and contact number, appended to the bottom. This global signature is different than the per-user signature that is only appended [...]
23Nov09
Quick Reply Help Desk Categories
A quick reply or canned response will do you no good if you can not find where it is located. Each TremenDesk has categories that individual quick replies can be assigned to. In turn, this gives you an even quicker way to access to answer you need – so your customers are better served by [...]
Domain name management from within TremenDesk could not be any easier. We have already shared with you how to add a domain name alias to the hosted help desk system. Here is how you would remove a domain name alias from the help desk. To remove an existing domain alias: Go to the Admin menu. [...]
Being able to add attachments to tickets in your TremenDesk powered help desk comes in handy when sharing documents or files you might need to get from your users. Via this technique, you could share an image the customer or client wished to show you, a pdf file, or even a word processor document To [...]
Welcome back to our guide through the TremenDesk hosted help desk sidebar. When we last left you, we went over the top of the sidebar, and this time around we are going to look at the meat and potatoes that really make it fantastic. Ticket Watching – the first thing you see here under ticket [...]
Every TremenDesk hosted help desk application comes with a knowledge base, where you can store tutorials, information, tips, FAQs and more about the services you are providing. Of course, that is only useful if you know how to submit new articles to that knowledge base. To submit a new knowledge base article: Ensure that you [...]
Got a very nice tutorial for you today, to help you update or change any user’s information from within TremenDesk. This is just one more hosted help desk feature that makes TremenDesk the great help desk option it is today. Now let us get started: To change an account information: Open the user’s edit profile [...]
10Sep09
User Levels in TremenDesk
I recently got an e-mail from TremenDesk user who wanted to know more about how the user levels are the same, and different – and what is the use for each. To help you understand the various user types in TremenDesk, check out this list, from the most common, to the most unique: Customer Customers [...]
The TremenDesk hosted help desk application allows you to better control your user’s help desk permissions. Queue permissions are actually nested under the Tickets Management administrative permission. To grant a user access to all queues, check the Tickets Management checkbox: To grant the user access only to certain queues, leave the Ticket Management checkbox unchecked. [...]
