So, once you get your TremenDesk up and running, how can you and others log into it? This is a very simple task to achieve from almost any page from within the TremenDesk hosted help desk application. Open http://domain.com in your browser, where domain.com is the domain name you signed up with. Head over to [...]
13Jul10
How to Login to TremenDesk?
Within TremenDesk, the best hosted help desk application out there today, you can easily control everything there is to know about tickets. These ticket statistics will tell you how many tickets have been answered by a person, what queue the tickets were in, and much more. Who can view ticket statistics? Depending on your user [...]
28Jun10
Managing TremenDesk Quotas
With the hosted help desk TremenDesk at your side, you are given many options when it comes to managing your quotas. Now depending on the quota type, how you relate to it may change. So to simplify things for you – let us first go over what type of quotas there are: Disk Quota governs [...]
15Jun10
How to Setup New Users
How do you add new users to your hosted help desk solution, TremenDesk? It is easier than you might think! Anybody can register to use your help desk once it is up and running at this URL: http://yourdomain.com/account/signup or by clicking on the Sign up link, on your TremenDesk’s right-hand menu: You can also use [...]
Not all articles submitted to your help desk knowledge base are great. To help you cut out the clutter, so you can focus on the real quality content – TremenDesk is here with another helpful feature. From within TremenDesk you can easily reject new knowledge base articles that people have submitted.
We get asked about this quite often, and changing or adding a signature to your TremenDesk replies is simple. After you login to your TremenDesk, click on My Profile and Preferences. From here, scroll down to the User Profile section, where you should see a big empty text box just waiting for your signature. Inside [...]
Another way that TremenDesk allows you to customize the way it is used is by allowing you to change and edit the navigational links you see across the top of every help desk. This can help when it comes to mixing the navigation of your own web site elements with the TremenDesk help desk experience. [...]
All outgoing emails originating from your desk can have a global signature, usually your company name and contact number, appended to the bottom. This global signature is different than the per-user signature that is only appended to the bottom of all ticket replies. This is a great customizable feature that only TremenDesk provides.
The TremenDesk hosted help desk application comes ready to be customized to suit all of your support needs. One simple thing you can do to make your help desk your own, is to customize the title to fit your own company, business or web site.
17Mar10
Viewing Help Desk Attached Files
Within TremenDesk, you can easily upload, download and view documents you have attached to a ticket. Previously, we showed you how to add files to the help desk and this time we will let you know how you can view or download those files.
