Due to popular demand of our look into the advanced ticket stats in the TremenDesk, we had a number of people wanting to know more about how TremenDesk handles statistics. To drill-down into the statistics, choose a relatively short term to graph. To see to-the-minute detail, you can graph the past hour. To see hourly [...]
24Aug09
More on the Help Desk Statistics
13Aug09
Help Desk Quota Differences
One question that has been asked by people looking over the fantastic TremenDesk help desk is, what exactly are the different Quota types? Here is each one, with a little more explanation: Disk Quota governs the space used by your attachments and database items (including any resource files used by your desk themes). After you [...]
16Jul09
Navigation Tips for TremenDesk
At the top of each TremenDesk account, you should see the following navigation options. Depending on your access level to the desk, you might (or might not) see the admin section. Also, if your not logged in – then all you see is “Submit New Ticket” and “Knowledge Base”. Here are each of the menu [...]
18Jun09
Welcome to TremenDesk News!
Welcome to the TremenDesk News site. Here we hope to cover all the latest news, tutorials, FAQs and more about this exciting help desk service. You can browse through some of the posts that have already been made if you want to learn more about this hosted application. To make sure you don’t miss any [...]
12Jun09
Easy to Use Help Desk
The TremenDesk is one of the easiest to use help desk choices out there. Taking the software as a service model and making it work for the customers and clients, instead of against them, we can provide a model that is both low on maintenance and easy to use. No Work Needed! One of the [...]
TremenDesk is one of the best (if not the best) self-hosted help desk. Now, you might say that is a big title to give to such a new product, however I can let you know why the TremenDesk is so grand with three simple examples. Hosting and Script – All in One! The fact that [...]
