We have had a lot of fun telling you about all the great sidebar features in part one and part two of our sidebar tutorial series, and now it is time for the last part – part three. At the bottom of the sidebar, you see the Queue Navigation section. This series of links and [...]
Welcome back to our guide through the TremenDesk hosted help desk sidebar. When we last left you, we went over the top of the sidebar, and this time around we are going to look at the meat and potatoes that really make it fantastic. Ticket Watching – the first thing you see here under ticket [...]
Looking at the sidebar on each ticket, when you pull it up in the queue, you see a number of different elements you can fill in or use to get more out of your TremenDesk hosted help desk. Today, we are going to cover the top, which has your profile information, the search box, and [...]
18Sep09
Best Help Desk Solution
What makes TremenDesk the best hosted help desk package for your company? Here are the top 10 reasons why TremenDesk is the best of the best. It is all online, so no extra software to download or manage Being powered by Lunarpages, you know the hosting end is in good hands The AJAX-based interface offers [...]
How does TremenDesk help with your every day, run of the mill, inquires? First we have to take a look at how a question and answer session usually goes with a customer, then you can really appreciate what TremenDesk does to help you out. You start with a user submitting their question. Your clients or [...]
Got a very nice tutorial for you today, to help you update or change any user’s information from within TremenDesk. This is just one more hosted help desk feature that makes TremenDesk the great help desk option it is today. Now let us get started: To change an account information: Open the user’s edit profile [...]
10Sep09
User Levels in TremenDesk
I recently got an e-mail from TremenDesk user who wanted to know more about how the user levels are the same, and different – and what is the use for each. To help you understand the various user types in TremenDesk, check out this list, from the most common, to the most unique: Customer Customers [...]
The TremenDesk hosted help desk application allows you to better control your user’s help desk permissions. Queue permissions are actually nested under the Tickets Management administrative permission. To grant a user access to all queues, check the Tickets Management checkbox: To grant the user access only to certain queues, leave the Ticket Management checkbox unchecked. [...]
The TremenDesk all-in-one help desk solution, excel and outperforms the competition when it comes to filtering out junk. One way it keeps spam and un-wanted tickets at bay is through blacklisting. So what is a blacklist? A blacklist is, as the name implies, a list of items who have met a certain criteria that will [...]
26Aug09
FAQ on Help Desk Analytics
In our final look at the statistics and analytics of the TremenDesk help desk solution, we wanted to focus on a few details we might have missed before in previous articles. You can think of this kind of like an FAQ for the statistics in the hosted help desk, TremenDesk. Ticket queue statistics is a [...]
