Viewing statistics from other users can come in handy when you want to see how many tickets a staff member has answered. Are they doing their fair share? Are they answering tickets in all the queues they are suppose to? These are just two of the many questions you might have to ask yourself, and [...]
18Jan10
3 Benefits of a Better Help Desk
Many people ask me, what would you consider to be the most important features (of of the many) that TremenDesk could provide to a business? No matter how big or how small the company, TremenDesk delivers you faster answers, better ways to organize information for clients and more organization of your past and present technical [...]
4Jan10
Better Help Desk Dashboard
Let me introduce to you what I would consider to be a better help desk dashboard. With TremenDesk we deliver everything you need to have handy, right when you login. Tour of TremenDesk’s Help Desk Dashboard This is our example dashboard. The dashboard you see will differ from this example, but the general information should [...]
The TremenDesk free trial has been made even easier so you can try out the best hosted help desk application out there today, today! All you have to do is click the 30 Day Free Trial button on TremenDesk.com, give a few personal details and you are DONE. No hassles, no credit card information needed, [...]
Need help in getting things done? Many IT administrators out there are a part of or running small businesses out there, and need a help desk to simplify work, and to help them stay organized. TremenDesk is perfect for this type of task. Why? It helps you collect data from your customers or clients. It [...]
Time to take a deeper look at how the TremenDesk hosted help desk application works with domain aliases. Today, we’ll be covering how to add a new domain alias to your help desk. To add a new domain alias: Go to the Admin menu. Go to the Site Management menu. Go to the Domain Aliases [...]
29Oct09
What Are Domain Aliases?
Domain aliases are used to point multiple domain names to the same desk. We recommend this for advanced users of the desk. For security reasons, we require that you add additional domain entries before they can be handled by the desk. If you point your DNS entries to us but do not add the domain [...]
You may or may not have noticed that there is an announcement feature in TremenDesk. This lets you ad the help desk owner create a message which will be the first thing a user sees when they visit your site. It could come in handy for giving general information, telling them how to use the [...]
Being able to add attachments to tickets in your TremenDesk powered help desk comes in handy when sharing documents or files you might need to get from your users. Via this technique, you could share an image the customer or client wished to show you, a pdf file, or even a word processor document To [...]
30Sep09
Become a Help Desk Affiliate
Want to help get the word out about TremenDesk? We will let you do that, and we will pay you for doing so. The TremenDesk affiliate plan is the perfect way to earn some cold hard cash while helping to promote and get the word out about the fantastic TremenDesk hosted help desk. Here are [...]
