Within TremenDesk, the best hosted help desk application out there today, you can easily control everything there is to know about tickets. These ticket statistics will tell you how many tickets have been answered by a person, what queue the tickets were in, and much more. Who can view ticket statistics? Depending on your user [...]
With each TremenDesk account, you also get access to the TremenDesk Knowledge Base. From this section of your online help desk application you can quickly create, edit or delete new articles to help you clients and customers use your services. To access your Knowledge Base, click on the Knowledge Base link in the top of [...]
15Jun10
How to Setup New Users
How do you add new users to your hosted help desk solution, TremenDesk? It is easier than you might think! Anybody can register to use your help desk once it is up and running at this URL: http://yourdomain.com/account/signup or by clicking on the Sign up link, on your TremenDesk’s right-hand menu: You can also use [...]
3Jun10
This Week’s Upates
Only one new feature added this week to TremenDesk – When submitting a ticket the first message is included in the email to the customer. Previously it would just send the link. This is far more cohesive and makes the communication experience more fluid.
26May10
Improvements, Requests, Anyone?
We have a large number of TremenDesk clients now using the free version that comes with Lunarpages Business Hosting and also the free 30 day trial we offer so you can check out our robust online help desk solution. We try to add updates and bug fixes as often as possible, especially when you request [...]
20May10
TremenDesk and iPhone!
Previously TremenDesk was not viewable via your iPhones and we have fixed that bug this week! Now you can access your help desk tickets and view them just like any browser! Please be sure to let us know any other features you would like to see
4May10
TremenDesk Updates and Fixes
This week the following updates and fixes were pushed live: Quick replies are now under access control Improvements in theme generation Knowledge base article improvements / deletion is fixed Some minor bug fixes Do you have a feature request or suggestion? Please comment below!
Viewing statistics from other users can come in handy when you want to see how many tickets a staff member has answered. Are they doing their fair share? Are they answering tickets in all the queues they are suppose to? These are just two of the many questions you might have to ask yourself, and [...]
18Jan10
3 Benefits of a Better Help Desk
Many people ask me, what would you consider to be the most important features (of of the many) that TremenDesk could provide to a business? No matter how big or how small the company, TremenDesk delivers you faster answers, better ways to organize information for clients and more organization of your past and present technical [...]
4Jan10
Better Help Desk Dashboard
Let me introduce to you what I would consider to be a better help desk dashboard. With TremenDesk we deliver everything you need to have handy, right when you login. Tour of TremenDesk’s Help Desk Dashboard This is our example dashboard. The dashboard you see will differ from this example, but the general information should [...]
