We have a large number of TremenDesk clients now using the free version that comes with Lunarpages Business Hosting and also the free 30 day trial we offer so you can check out our robust online help desk solution. We try to add updates and bug fixes as often as possible, especially when you request [...]
26May10
Improvements, Requests, Anyone?
20May10
TremenDesk and iPhone!
Previously TremenDesk was not viewable via your iPhones and we have fixed that bug this week! Now you can access your help desk tickets and view them just like any browser! Please be sure to let us know any other features you would like to see
TremenDesk allows you to easily upload your own custom images to help you customize your hosted help desk to suit your needs. Today I am going to cover the basics of how to upload an image to use on your help desk theme and how to use that file that you add to the TremenDesk [...]
We have covered all the bases of domain aliases in TremenDesk now, except for one. Changing your primary domain name in TremenDesk, is very simple and to the point. You might need to do this if your company changed names, or you wanted to change locations of your hosted help desk. To change your primary [...]
Time to take a deeper look at how the TremenDesk hosted help desk application works with domain aliases. Today, we’ll be covering how to add a new domain alias to your help desk. To add a new domain alias: Go to the Admin menu. Go to the Site Management menu. Go to the Domain Aliases [...]
You may or may not have noticed that there is an announcement feature in TremenDesk. This lets you ad the help desk owner create a message which will be the first thing a user sees when they visit your site. It could come in handy for giving general information, telling them how to use the [...]
Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there. Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways. Need an example? What about people who [...]
25Jun09
How to Brand Your Help Desk
Are you looking for a way to put your own brand on the TremenDesk account you just purchase or might be considering purchasing? Adding a logo to the top of your help desk gives you a professional look and feel that your clients and customers will appreciate. Add Your Own Logo or Graphic to TremenDesk’s [...]
