With each TremenDesk account, you also get access to the TremenDesk Knowledge Base. From this section of your online help desk application you can quickly create, edit or delete new articles to help you clients and customers use your services.
To access your Knowledge Base, click on the Knowledge Base link in the top of your TremenDesk account. From there you will see all the various categories, if any have been created. If you click the “View” link, next to the category name, you can see all the categories created under that account.
Once you are inside of a category inside of your TremenDesk, you can easily create a new article for that category by clicking on the “Submit new article” link at the top of the page.
In the future, we will be covering all of the Knowledge Base features from within the TremenDesk self-hosted help desk. So stay tuned for even more Knowledge Base knowledge.
How do you add new users to your hosted help desk solution, TremenDesk? It is easier than you might think! Anybody can register to use your help desk once it is up and running at this URL:
http://yourdomain.com/account/signup
or by clicking on the Sign up link, on your TremenDesk’s right-hand menu:
You can also use these same links to sign up users yourself, such as your support crew or staff, so you can also give them different moderating privileges. Here is what the sign up form looks like:
Fill out all the requested information, and then – after signing up the details should be e-mailed to the e-mail address you give when signing up. This is how you can have others sign up to use your help desk, or how you can register users to use your help desk. As with most of the awesome features from within TremenDesk, you have complete control with this flexible hosted help desk platform.
Only one new feature added this week to TremenDesk – When submitting a ticket the first message is included in the email to the customer. Previously it would just send the link. This is far more cohesive and makes the communication experience more fluid.
We have a large number of TremenDesk clients now using the free version that comes with Lunarpages Business Hosting and also the free 30 day trial we offer so you can check out our robust online help desk solution.
We try to add updates and bug fixes as often as possible, especially when you request them.
Tell us..
What is your favorite feature of TremenDesk?
What new features would you like to see?
Previously TremenDesk was not viewable via your iPhones and we have fixed that bug this week!
Now you can access your help desk tickets and view them just like any browser!
Please be sure to let us know any other features you would like to see 
Not all articles submitted to your help desk knowledge base are great. To help you cut out the clutter, so you can focus on the real quality content – TremenDesk is here with another helpful feature. From within TremenDesk you can easily reject new knowledge base articles that people have submitted.
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We get asked about this quite often, and changing or adding a signature to your TremenDesk replies is simple. After you login to your TremenDesk, click on My Profile and Preferences. From here, scroll down to the User Profile section, where you should see a big empty text box just waiting for your signature.
Inside the text box, you will type out your own signature. HTML or any other special code is not allowed, however you can insert text and web page URLs. When you write you an address (for an example, like http://www.tremendesk.com) it will automatically be turned into a clickable link when somebody sees it in the ticket. Also page breaks are also recognized, so you can have multiple lines, such as:
HelpDesk Guy
TremenDesk Support
http://www.tremendesk.com
When you insert an e-mail address, it too will be clickable when when shown in a ticket too. Once you have completed your signature or signature edits, click on the “Save” button on the bottom of the Edit Profile web page.
Now, with each ticket you reply to, you will see your signature has been automatically added to the message before you even start typing. This is just one more feature that makes the TremenDesk help desk one of the best hosted help desk solution.
This week the following updates and fixes were pushed live:
- Quick replies are now under access control
- Improvements in theme generation
- Knowledge base article improvements / deletion is fixed
- Some minor bug fixes
Do you have a feature request or suggestion? Please comment below!
Another way that TremenDesk allows you to customize the way it is used is by allowing you to change and edit the navigational links you see across the top of every help desk. This can help when it comes to mixing the navigation of your own web site elements with the TremenDesk help desk experience. Today, I will share with you how you can add your own links to TremenDesk.
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