TremenDesk gives you all the tools you need when it comes to producing informative tutorials and handy blocks of text, that you can insert into any ticket at any time. These are often referred to as quick replies.
In the past we have shown you how to create a quick reply, and today we will show you how to organize them with categories.
Adding a Quick Reply Category
To add a new quick reply category:
- Go to the Admin menu.
- Go to the Quick Reply Management menu.
- Click the Add new category link located in Quick Replies section in the sidebar.
- Enter the Category Name.
- Click Add.
Removing a Quick Reply Category
To remove an existing quick reply category:
- Go to the Admin menu.
- Go to the Quick Reply Management menu.
- Choose the category to delete from the dropdown in the Quick Replies section in the sidebar.
- Click the Delete button at the bottom of the screen.
Now your quick replies you use will be neat, nice and organized – so you can better serve your customers by providing them with the answer even faster. The TremenDesk hosted help desk application is all about productivity, and help you serve your own clients better.
