Adding new helpful tutorials or posts to your TremenDesk hosted help desk account, is a really simple thing to do. By following these six steps, you will have your FAQs or guides up in no time at all.
To submit a new knowledge base article:
- Ensure that you are logged in.
- Click Knowledge Base menu in the navigation bar.
- Click Submit.
- Choose the Category to file the article under.
- Enter the article Title and Content.
- Click Submit.
That is it. No magic, no confusion, just straight forward and easy to access controls for your creative content.
When adding new articles, I would often recommend you have some sort of basic outline in mind, when it comes to organization. You might plan ahead and get all your knowledge base categories planned out for your help desk before you start filling it up. This way your users should have an easier time going through your content and finding what they need to know.
TremenDesk is one of the best (if not the best) hosted help desk application out there today. Now knowing how to add new articles to the TremenDesk hosted help desk interface, you are ready to support your customers and answer their questions, even before they ask them.
