TremenDesk is not just the best help desk, it is more than able to help you work through an issues you might have, even if those issues are not done on purpose. Let me explain.
Sometimes, customers incorrectly submit support tickets as knowledge base articles. To convert an article into a ticket and reject the original article:
- Ensure that you are logged in.
- Go to the Dashboard.
- Click n articles link in the Articles Pending Approval sidebar.
- Select Convert to New Ticket from the dropdown menu next to the article that you would like to convert to a ticket.
- Click OK when you are asked whether you would like to proceed converting the article into a ticket.
- Choose Approve from the Status dropdown.
- Click Save to finalize changes and approve the article.
- You will be taken to the ticket creation page, with the User’s Email, Subject, and Message fields pre-populated. At this point, you may make any changes to the ticket.
- Choose a Queue to submit the ticket into.
- Click Create to create the ticket.
You have now successfully turned that help desk knowledge base article into a help desk ticket. TremenDesk is ready, willing and able to help you with your customer services woes. Why not give it a shot today?
