Browsing the blog archives for February, 2010

Get Paid for Referring TremenDesk to Others!

TremenDesk is not only one of the best help desk solutions out there today, we also have one of the best deals for affiliates too.  The TremenDesk Affiliate Program works as a referral service.  We will aware you with $65 just for spreading the good word about the TremenDesk hosted help desk solution to friends, [...]

Submitting a New Help Desk Article

Adding new helpful tutorials or posts to your TremenDesk hosted help desk account, is a really simple thing to do.  By following these six steps, you will have your FAQs or guides up in no time at all. To submit a new knowledge base article: Ensure that you are logged in. Click Knowledge Base menu [...]

Quality Control for Knowledge Base Articles

TremenDesk provides several quality assurance features that your average help desk system does not.  One of these features is the ability to edit a new TremenDesk help desk article before approving it to be posted.  Here is how you can get that done. To edit a new article before approving it: Ensure that you are [...]

How to Convert a Article into a Help Desk Ticket

TremenDesk is not just the best help desk, it is more than able to help you work through an issues you might have, even if those issues are not done on purpose.  Let me explain. Sometimes, customers incorrectly submit support tickets as knowledge base articles. To convert an article into a ticket and reject the [...]