Let me introduce to you what I would consider to be a better help desk dashboard. With TremenDesk we deliver everything you need to have handy, right when you login.
Tour of TremenDesk’s Help Desk Dashboard
This is our example dashboard. The dashboard you see will differ from this example, but the general information should still apply.
From the example dashboard, there are several important areas to pay attention to:
- The page offers a way to customize the layout of your dashboard (1).
- The dashboard has one or more blocks that can be rearranged (2, 3 and 4).
- The account status area, showing the current user you are logged on as and useful links (5).
- The search bar from which you can perform searches (6).
- The pending articles area, showing you any knowledge base articles that are still pending your approval (7).
As you can see we do more than deliver you the basics. With the TremenDesk help desk application, you get everything a support tech would need to handle any ticket thrown his or her way.
