A quick reply or canned response will do you no good if you can not find where it is located.
Each TremenDesk has categories that individual quick replies can be assigned to. In turn, this gives you an even quicker way to access to answer you need – so your customers are better served by your timely service and support.
Adding a Quick Reply Category:
To add a new quick reply category:
- Go to the Admin menu.
- Go to the Quick Reply Management menu.
- Click the Add new category link located in Quick Replies section in the sidebar.
- Enter the Category Name.
- Click Add.
Removing a Quick Reply Category:
To remove an existing quick reply category:
- Go to the Admin menu.
- Go to the Quick Reply Management menu.
- Choose the category to delete from the dropdown in the Quick Replies section in the sidebar.
- Click the Delete button at the bottom of the screen.
To learn more about quick replies in TremenDesk, also check out:
TremenDesk is one of the most useful help desks out there today. The quick reply categories just serves as one more reason why it should be your help desk of choice.
