You may or may not have noticed that there is an announcement feature in TremenDesk. This lets you ad the help desk owner create a message which will be the first thing a user sees when they visit your site. It could come in handy for giving general information, telling them how to use the desk, or anything else. Here is how you get your first announcement set up.
Step One
Once logged into your own TremenDesk account, click on the Admin link in the top of the TremenDesk interface.
Step Two
Next, click the link that reads, “Announcements Management”. This is the page you will need to help you add, edit or remove announcements from the desk’s front page.
Step Three
Now, all you have to do is click the “Add New” link to add a new announcement to the front page of your TremenDesk account. You will need to give your announcement these things:
- Title
- Subtitle
- Content
After you have done so, you can select to show or hide the announcement by checking or un-checking the checkmark box next to “Is visible?”. Once you are done, hit the button labeled, “Create”.
You are done! Now your TremenDesk account’s front page is a little more decorated and you have a way to edit that message a user sees when he or she first comes upon using your hosted help desk application
