Many people just look at TremenDesk as one of the best stand-alone and fully-featured help desk solutions out there. Don’t get me wrong, it does that job extremely well, but some of our users have been thinking outside the box and using it in unique and interesting ways. Need an example? What about people who use TremenDesk to replace their e-mail system?
Thanks to the easy way that TremenDesk allows you to assign an e-mail address to each ticket queue, you can now filter your small business’s e-mails in a more effective way. Instead of using yourself as the main “go to” guy or gal, you can create a number of different e-mail addresses based around your business such as:
- ads@yourowndomainname.com for advertising request
- contact@yourowndomainname.com for contact requests
- support@yourowndomainname.com for support requests
- feedback@yourowndomainname.com for customer feedback
The possibilities with this type of e-mail based filtering goes on and on. Now you have specific types of requests being filtered to different parts of your own TremenDesk help desk. You can then manage each in a much more organized way or assign the duty of replying to them to others in your business with out giving them access to the full e-mail account.
TremenDesk isn’t just a great hosted help desk solution, it makes for a unique way to get your incoming e-mails taken care of too.
