Looking at the sidebar on each ticket, when you pull it up in the queue, you see a number of different elements you can fill in or use to get more out of your TremenDesk hosted help desk. Today, we are going to cover the top, which has your profile information, the search box, and the ticket properties.
Profile Information
This is where you can see some of your own profile links from within the TremenDesk help desk. Here you get quick links to access your profile and preferences, or to log out.
Help Desk Search Box
The search box can be used to search for any ticket, knowledge base or note for any ticket on the TremenDesk hosted help desk. This comes in real handy where you might have a ticket you don’t know the answer to, you can search for the question to see if somebody else has answered it before.
Ticket Properties
This is where you can fill in certain fields about the customer who’s problems you are trying to solve. You can list details like their name, phone number, e-mail address and more (as you gather it) so you will have it all handy while working on their issues.
I hope you enjoyed this look in at the ticket sidebar from within TremenDesk. We’ll be taking a deeper look at other parts of the sidebar a little later this week, so stay tuned.
