Got a very nice tutorial for you today, to help you update or change any user’s information from within TremenDesk. This is just one more hosted help desk feature that makes TremenDesk the great help desk option it is today. Now let us get started:
To change an account information:
- Open the user’s edit profile page:
- You can find your own profile page by clicking the My Profile and Preferences link in the sidebar on any page on the desk after you’ve logged in.
- If you are a technician or higher, you can locate another user’s profile page by searching for that user.
- If you are an admin or have permissions to manage users, you can go to the Admin > User Management menu and search for the user.
- Perform any editing necessary to that user’s profile.
- Click the Save button at the bottom of the page.
Note: You can change a user’s password (if you have the permission to do so) directly from the edit profile page. To edit profiles without changing the user’s password, leave the Current password, New password and Confirm new fields blank.
What about account preferences? Unlike account information, account preferences can only be changed by the user themselves. To edit your preferences, click the My Profile and Preferences link located in the sidebar.
