What makes TremenDesk the best hosted help desk package for your company? Here are the top 10 reasons why TremenDesk is the best of the best.
- It is all online, so no extra software to download or manage
- Being powered by Lunarpages, you know the hosting end is in good hands
- The AJAX-based interface offers an extendable and useful interface, in comparison with the competitors out there
- You can create multiple queues to manage multiple types of user requests and questions
- Merge together duplicate tickets, to save you response time
- Easily assign or un-assign tickets to specific support team members
- Monitor ticket response times to make sure oldest tickets are being handled first
- Check out data on each technician so you can ensure quality control
- Store private notes in tickets, to help with team troubleshooting of a problem or issue that might arise
- Enable e-mail handling so that any e-mails sent to you automatically have tickets created for them
The solutions don’t stop there though. I would encourage you to check out the TremenDesk features, and even more informative section of the TremenDesk site to find out more about this quality service. If you are looking for a solid help desk solution, TremenDesk is the perfect application to fit your needs.
