Due to popular demand of our look into the advanced ticket stats in the TremenDesk, we had a number of people wanting to know more about how TremenDesk handles statistics.
To drill-down into the statistics, choose a relatively short term to graph. To see to-the-minute detail, you can graph the past hour. To see hourly detail, you can graph the past day. A good place to start is 2 days, which would give enough detail without being too overwhelming.
Take the following statistics graphs as one example, which were produced by showing entries from 2 days ago until now:
Just by viewing the graphs, we can see that the ticket loads in a 48-hour window is not the same. We clearly had more tickets 2 days ago than yesterday, because the peaks in the graph are higher in the left than in the right.
By rolling over the graph, we can see the exact numbers. The first image shows an average queue load of 86 at midnight on June 30th, while the second image shows an average queue load of 69 at midnight on July 1st.
