The TremenDesk all-in-one help desk solution, excel and outperforms the competition when it comes to filtering out junk. One way it keeps spam and un-wanted tickets at bay is through blacklisting.
So what is a blacklist? A blacklist is, as the name implies, a list of items who have met a certain criteria that will prevent that item from interacting with the desk. That is, any item that appears on the blacklist will not be able to interact or use the desk. Currently, there are three types of blacklists available on the desk.
All blacklists can be set to expire after a certain time and date. Expired blacklists will not be automatically removed to allow the chance of extending the blacklist without having to re-enter them back into the desk.
E-mail blacklists contain email addresses and domain names that have been essentially banned from the desk. An example of when you might need this is when a known email address continues to send tickets to the desk and you would like to prevent them from sending more.
IP Address Help Desk Blacklisting
IP blacklists contain IP addresses that have been banned from the desk. An example of when you might need this is when an unknown user is sending spam messages to the desk.
Subject Line Help Desk Blacklisting
Subject blacklists contain email subjects that have been banned from the desk, preventing users from creating a ticket containing the predetermined email subject. For instance, you may have legitimate users whose email addresses are being forged, so you cannot ban the email address or IP address. If you know the example of spam being sent in, you can set subject blacklists to weed out those fraudulent emails from the desk.
Once you get your TremenDesk account, you can be sure that junky posts and spam are a think of the past. Nobody does it better than this online help desk solution.
